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zztop610
Contributor II
June 24, 2020

Low Volume- Sonos Arc

All of a sudden, the volume has become low on my sonos. Normally, I listen at around 20-25 but now to hear the same level, I have to increase up to 40-45. Started noticing this after the software update. Happens both with Samsung Q8FN native apps and Apple TV4K

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    Grk85
    Lyricist II
    January 3, 2022

    Thanks. I’m familiar with voice control, but I just dont like it. And regarding the any infrated remote, this solution doesn’t work while my pc is connected. And yes, volumes on my pc are set to maximum volume.

    An infrared ‘remote’ should work, whether your PC is connected, or nothing is connected, to the Sonos product - you just need to enable the IR sensor in the device room settings via the Sonos App.

    facepalm… thank you :D

    I just should follow good old RTFM rule ;). Im so embarrased :)

      Kamleshv
      Lyricist I
      January 16, 2022

      I am also experiencing the same issue with my arc. I have tried all the possible options multiple times. What I have observed is that sonos sounds loud for dolby Digital 2.0 format but becomes quite for any other DD+ format including Atmos. I need to to watch it at minimum 50% level to get reasonable listening volume level. I bought Sonos sub and 2 Ones SL to improve the overall sound quality of my system. I am happy with sub and sonos one SL but feel that arc is not doing Justice to over all system. Sometimes I feel my $2000+ system doesn’t sound as good as old $200 Vizio soundbar. I hope Sonos fixes this as soon as possible. 

      CodyArc93
      Lyricist I
      February 3, 2022

      As of February 3rd 2022 I am still experiencing this problem. I contacted a rep at Sonos and tried all of the suggested settings and resets and nothing seemed to help. My set up is LG CX TV and Sonos Arc via HDMI eARC and digital sound out set to Passthrough. I use the WebOS built in apps and If I’m using YouTube it displays that I am getting PCM and the volume is loud enough at 20/100. But when I switch to Disney Plus or Netflix and watch something in Dolby Atmos (DD+) it need to have the volume at 50/100 to be loud enough. At this point I’m not sure if it’s the sound bar, the TV or the sound output such as PCM, Dolby Atmos (DD+) etc. Very disappointed in the sound volume while watching Netflix or Disney plus which sucks because this is the only streaming services I use… Sonos please update if this is an issue on your end. 

        rpath
        Contributor I
        February 8, 2022

        As of February 3rd 2022 I am still experiencing this problem. I contacted a rep at Sonos and tried all of the suggested settings and resets and nothing seemed to help. My set up is LG CX TV and Sonos Arc via HDMI eARC and digital sound out set to Passthrough. I use the WebOS built in apps and If I’m using YouTube it displays that I am getting PCM and the volume is loud enough at 20/100. But when I switch to Disney Plus or Netflix and watch something in Dolby Atmos (DD+) it need to have the volume at 50/100 to be loud enough. At this point I’m not sure if it’s the sound bar, the TV or the sound output such as PCM, Dolby Atmos (DD+) etc. Very disappointed in the sound volume while watching Netflix or Disney plus which sucks because this is the only streaming services I use… Sonos please update if this is an issue on your end. 

        It is absolutely asinine that this issue continues to exist. Along with the inconsistent LPCM audio issue and the 7.1 downmix fix seemingly MIA, Sonos has probably lost me as a customer. 

        CTeeO
        Lyricist I
        March 7, 2022

        As of February 3rd 2022 I am still experiencing this problem. I contacted a rep at Sonos and tried all of the suggested settings and resets and nothing seemed to help. My set up is LG CX TV and Sonos Arc via HDMI eARC and digital sound out set to Passthrough. I use the WebOS built in apps and If I’m using YouTube it displays that I am getting PCM and the volume is loud enough at 20/100. But when I switch to Disney Plus or Netflix and watch something in Dolby Atmos (DD+) it need to have the volume at 50/100 to be loud enough. At this point I’m not sure if it’s the sound bar, the TV or the sound output such as PCM, Dolby Atmos (DD+) etc. Very disappointed in the sound volume while watching Netflix or Disney plus which sucks because this is the only streaming services I use… Sonos please update if this is an issue on your end. 

        I have the exact same issue with my Sonos Arc, Sonos sub, Sony 77” A80J, and Monster Ultra High-Speed 8K Cobalt HDMI 2.1 Cable at 48 Gbps cable connected to the eARC port. Because I have Ruckus Wireless access points in my home I have to have the arc wired to my home network in order for the sub to link to it (Apparently a known bug according to Sonos support). 
         

        Dolby 2.0 audio plays perfect and we range from 16-30 depending on the content we are watching and have zero issues. 
        Dolby 5.1 or Atmos need fixing ASAP.
        This weekend we watched Disney+ and Moana with our daughter and we had it up to 60-70 range in order to hear the dialogue comfortably. We watched West Side Story on HBO Max and we had it at 80 to hear the dialogue. 
        I have not tried our older Apple TV. I also have a Mac mini with Plex that I have to do further testing with.

         

        I have volume limit at 100%, Loudness and night mode turned off. Sonos is up to date. I tried using Trueplay but it didn’t help. Tried tuning trueplay with my iPad Pro (4th gen) vs. my iPhone Pro 13 but it made no difference. 

         

        TV is set to use eARC and audio out set to pass through. Will review additional TV settings to confirm if I have things set correctly.  TV has latest March 1 update. 

        Dwiz
        Lyricist I
        March 14, 2022

        All of a sudden, the volume has become low on my sonos. Normally, I listen at around 20-25 but now to hear the same level, I have to increase up to 40-45. Started noticing this after the software update. Happens both with Samsung Q8FN native apps and Apple TV4K

        Had the same problem- changed the digital audio output on the TV from the default - ‘PCM’ - to ‘bitstream’. Problem resolved. 

          Matthew.L
          Contributor I
          March 18, 2022

          Been having the same issue on mine, Dolby digital 2.0 is loud even at 20  and ps4 set to Bitstream dolby 5.1 is normal at 35 (perfect level) but everything else is normal at 40-50 and even at 100 is feels capped.

           

          Support has been disappointing so far, really feel let down by the brand here.

           

          Device im running is a LG C9 fully updated, set to pass through and earc on.

           

          might have to return the lot at this rate as it seems zero chance of a fix if this has been going on for a year.

          Ken_Griffiths
          Ken_Griffiths
          March 18, 2022

          Been having the same issue on mine, Dolby digital 2.0 is loud even at 20  and ps4 set to Bitstream dolby 5.1 is normal at 35 (perfect level) but everything else is normal at 40-50 and even at 100 is feels capped.

           

          Support has been disappointing so far, really feel let down by the brand here.

           

          Device im running is a LG C9 fully updated, set to pass through and earc on.

           

          might have to return the lot at this rate as it seems zero chance of a fix if this has been going on for a year.

          Strange, only you mention in the link below that you recently bought a Beam to use with the C9 and you’ve only just joined the forum too - how come no complaints here before about your Arc?

           

          Matthew.L
          Contributor I
          March 18, 2022

          Been having the same issue on mine, Dolby digital 2.0 is loud even at 20  and ps4 set to Bitstream dolby 5.1 is normal at 35 (perfect level) but everything else is normal at 40-50 and even at 100 is feels capped.

           

          Support has been disappointing so far, really feel let down by the brand here.

           

          Device im running is a LG C9 fully updated, set to pass through and earc on.

           

          might have to return the lot at this rate as it seems zero chance of a fix if this has been going on for a year.

          Strange, only you mention in the link below that you recently bought a Beam to use with the C9 and you’ve only just joined the forum too - how come no complaints here before about your Arc?

           

          Because I got my sonos product this month, since having these issues I’ve been looking for fixes and as I look find more and more people with the same issue with no fix or decent response.

           

          No idea where you got the arc idea from but people here are mentioning the same issue with the beam, so it’s obviously a cross platform issue. 
           

           

          106rallye
          106rallye
          March 18, 2022

          In the Arc thread you posted “I've got the same problem on mine". Not being clear about the device you actually own and cross posting your problem can lead people to the conclusion you are  trolling.

          It seaams you're not, so people can best help you in your own thread.

           

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