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Kelvin_M
Trending Lyricist I
September 25, 2021
Answered

Low or No Atmos Height Effect From Arc

Hi guys,

I am getting very little or no Atmos height effects from my Arc. 

The Arc is 6.5 feet from my ceiling and I'm seated at about 6+ feet away from the Arc. I have done Truplay as well. I don't even feel Atmos in the front stage as well. The Arc is seated on the TV console about 2 feet off the floor. There is nothing blocking the Arc speakers.

I have tried raising the Arc from it's rear and front about an inch but I don't hear any improvement. The dealer told me to get the Arc checked out at the service centre but I doubt it's faulty. I am able to hear the pink noise from the Atmos 5.1.2 test clip but the audio is distinctly coming from the front. It does not seem to be bouncing off the ceiling.

Besides that the Arc is a solid upgrade from my Klipsch Cinema 600. Any advise or help would be greatly appreciated.

 

Cheers,

Kelvin from Singapore

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    Kelvin_MAnswer
    Trending Lyricist I
    October 28, 2021

    Hi all.

    I think I have resolved the issue. Make sure to set your TV's digital audio output to passthrough and not auto. I can now hear Atmos height effects. 

    Auto let's the TV process the audio signal. Passthrough will send an unfiltered audio signal to the Arc. 

    Hope this helps those who are facing the same issue. 

     

    Sonos Arc+Sub+One+One SL

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    24 replies

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    Kelvin_MAuthor
    Trending Lyricist I
    October 16, 2021

    I have moved my PS5 further in. The side speaker is no longer blocked.

    Done truplay again. 

    GuitarSuperstar
    Lead Maestro
    October 16, 2021

    How far is the ceiling fan from the TV wall? In the photo, it appears that the ceiling fan is turned on. Have you tested the height channels with the fan turned off?

    Have you tested the scene from Roma yet?

    "Receive with simplicity everything that happens to you." - Rashi
    Kelvin_MAuthorAnswer
    Trending Lyricist I
    October 28, 2021

    Hi all.

    I think I have resolved the issue. Make sure to set your TV's digital audio output to passthrough and not auto. I can now hear Atmos height effects. 

    Auto let's the TV process the audio signal. Passthrough will send an unfiltered audio signal to the Arc. 

    Hope this helps those who are facing the same issue. 

     

    Sonos Arc+Sub+One+One SL

      Corry P
      Corry P
      Sonos Staff
      October 28, 2021

      Hi @Kelvin_M 

      Thanks for sharing your fix! 

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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