Contributor I

Lost surround and sub ( after update ?)

Forum|Forum|4 years ago
April 23, 2022
1604 replies
81294 views

Hi

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

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skullc

Prodigy III

@melvimbe i added it to all my speakers

Network= livewire cpe pro 3 +eero 6 pro wireless

Ken_Griffiths

@melvimbe i added it to all my speakers

It shouldn’t do that by default though? - it just adds the voice assistant to the one speaker of choice (it defaults to the main HT), although you can go back and add the assistant to the others (surrounds etc.) afterwards.

skullc

Prodigy III

@Ken_Griffiths yes I added it to all after initial setup

Network= livewire cpe pro 3 +eero 6 pro wireless

peterbault

Enthusiast II

Ok I’m just curious about something else. For anyone experiencing the issue, do you have a voice assistant set up on your system?

P

prankster

Lyricist III

Ok I’m just curious about something else. For anyone experiencing the issue, do you have a voice assistant set up on your system?

I do not.

peterbault

Enthusiast II

alright here’s my latest thought, really grasping at straws here

it seems possible that the bug is related to HDMI-CEC and with the launch today of sonos voice control and how you can control your TV somewhat with your voice through sonos through HDMI-CEC it led me to believe that enabling a voice assistant on your sonos system may enable additional HDMI-CEC features that maybe avoids the issue we’ve all been having

the other reason I started thinking this was my 2 different systems, my living room which has the issue, and my office/game room which has never had the issue. I’ve had alexa enabled on my office sonos arc which never experiences this issue but I have never had one set up on my living room arc.

just to give it a shot I’ve enabled the new sonos voice control on my living room sonos arc and power cycled everything for good measure. I spent some time trying to break it and reproduce the issue but so far it has not had a problem. however I have not thoroughly tested this yet so I’ll keep everyone updated. Unfortunately I’m going out of town tomorrow for a week so I won’t update for awhile.

if anyone else wants to try enabling a voice assistant and see if that changes things that would be cool too

A

arcosin

Enthusiast II

alright here’s my latest thought, really grasping at straws here

it seems possible that the bug is related to HDMI-CEC and with the launch today of sonos voice control and how you can control your TV somewhat with your voice through sonos through HDMI-CEC it led me to believe that enabling a voice assistant on your sonos system may enable additional HDMI-CEC features that maybe avoids the issue we’ve all been having

the other reason I started thinking this was my 2 different systems, my living room which has the issue, and my office/game room which has never had the issue. I’ve had alexa enabled on my office sonos arc which never experiences this issue but I have never had one set up on my living room arc.

just to give it a shot I’ve enabled the new sonos voice control on my living room sonos arc and power cycled everything for good measure. I spent some time trying to break it and reproduce the issue but so far it has not had a problem. however I have not thoroughly tested this yet so I’ll keep everyone updated. Unfortunately I’m going out of town tomorrow for a week so I won’t update for awhile.

if anyone else wants to try enabling a voice assistant and see if that changes things that would be cool too

I’m gonna try enabling google assistant. I also never used a voice assistant with my system.

peterbault

Enthusiast II

alright here’s my latest thought, really grasping at straws here

it seems possible that the bug is related to HDMI-CEC and with the launch today of sonos voice control and how you can control your TV somewhat with your voice through sonos through HDMI-CEC it led me to believe that enabling a voice assistant on your sonos system may enable additional HDMI-CEC features that maybe avoids the issue we’ve all been having

the other reason I started thinking this was my 2 different systems, my living room which has the issue, and my office/game room which has never had the issue. I’ve had alexa enabled on my office sonos arc which never experiences this issue but I have never had one set up on my living room arc.

just to give it a shot I’ve enabled the new sonos voice control on my living room sonos arc and power cycled everything for good measure. I spent some time trying to break it and reproduce the issue but so far it has not had a problem. however I have not thoroughly tested this yet so I’ll keep everyone updated. Unfortunately I’m going out of town tomorrow for a week so I won’t update for awhile.

if anyone else wants to try enabling a voice assistant and see if that changes things that would be cool too

I’m gonna try enabling google assistant. I also never used a voice assistant with my system.

Nice. I would power cycle your Sonos system after enabling the voice assistant just to eliminate any ghosts from the issue

A

arcosin

Enthusiast II

alright here’s my latest thought, really grasping at straws here

it seems possible that the bug is related to HDMI-CEC and with the launch today of sonos voice control and how you can control your TV somewhat with your voice through sonos through HDMI-CEC it led me to believe that enabling a voice assistant on your sonos system may enable additional HDMI-CEC features that maybe avoids the issue we’ve all been having

the other reason I started thinking this was my 2 different systems, my living room which has the issue, and my office/game room which has never had the issue. I’ve had alexa enabled on my office sonos arc which never experiences this issue but I have never had one set up on my living room arc.

just to give it a shot I’ve enabled the new sonos voice control on my living room sonos arc and power cycled everything for good measure. I spent some time trying to break it and reproduce the issue but so far it has not had a problem. however I have not thoroughly tested this yet so I’ll keep everyone updated. Unfortunately I’m going out of town tomorrow for a week so I won’t update for awhile.

if anyone else wants to try enabling a voice assistant and see if that changes things that would be cool too

I’m gonna try enabling google assistant. I also never used a voice assistant with my system.

Nice. I would power cycle your Sonos system after enabling the voice assistant just to eliminate any ghosts from the issue

Do I need to enable the assistant with the rears too or just with the arc?