Contributor I

Lost surround and sub ( after update ?)

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Hi

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

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Brad Porter

Enthusiast II

FWIW, I’m also using the Apple TV 4K 2021 and keeping up with tvOS firmware updates. This Apple TV for me has been trouble free since day one and I stream 4K, DV, Dolby Atmos, IMAX Enhanced regularly.

I have 2 Apple TVs (one for vpn) and don’t seem to have much trouble with the 2021 version. Whenever I also connect the older Apple TV 4K I get all the issues. I’m not sure if it’s simply connecting any 2 sources, 2 Apple TVs specifically, or if the older Apple TV 4K is where all the problems come from for me.

I have only ever had (apart from the ARC) 1 HDMI connection into my Panasonic TV - and that was the Apple TV. In short, the ARC and the AppleTV.

Whatever triggers it, its obscure and weird - that's for sure!

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Freddy45764

Enthusiast II

FWIW, I’m also using the Apple TV 4K 2021 and keeping up with tvOS firmware updates. This Apple TV for me has been trouble free since day one and I stream 4K, DV, Dolby Atmos, IMAX Enhanced regularly.

I have 2 Apple TVs (one for vpn) and don’t seem to have much trouble with the 2021 version. Whenever I also connect the older Apple TV 4K I get all the issues. I’m not sure if it’s simply connecting any 2 sources, 2 Apple TVs specifically, or if the older Apple TV 4K is where all the problems come from for me.

I have only ever had (apart from the ARC) 1 HDMI connection into my Panasonic TV - and that was the Apple TV. In short, the ARC and the AppleTV.

Whatever triggers it, its obscure and weird - that's for sure!

Which version Apple TV? Just curious

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W Lehmberg

Enthusiast II

Just chatted with support again - this time Max L (lol). Not very helpful, tried… my stuff is still working as should at the moment, since I removed my satellite on Friday (only have one).

Tried to explain (again) that before 14.6 I had a satellite in basement and everything ways fine… sigh.

Gave them a new diagnostic, but as I said, it’s still all working??? Usually when it craps out for me it’s like 2-3 hours although it has happened in 30 minutes before.

Apple TV isn’t the problem in my mind, btw, but what do I know. Since I disconnected my satellite it’s been solid for almost 3 days now.

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A

arcosin

Enthusiast II

It’s weird. I didn’t have a problem either since Friday. Didn’t change anything except for a power cycle on that day.

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B

Brad Porter

Enthusiast II

Which version Apple TV? Just curious

Currently running off a Gen 2. Scared to plug the Gen 1 back in!

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peterbault

Enthusiast II

FWIW, I’m also using the Apple TV 4K 2021 and keeping up with tvOS firmware updates. This Apple TV for me has been trouble free since day one and I stream 4K, DV, Dolby Atmos, IMAX Enhanced regularly.

I have 2 Apple TVs (one for vpn) and don’t seem to have much trouble with the 2021 version. Whenever I also connect the older Apple TV 4K I get all the issues. I’m not sure if it’s simply connecting any 2 sources, 2 Apple TVs specifically, or if the older Apple TV 4K is where all the problems come from for me.

I have the 2021 Apple TV and have the issue

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B

Brad Porter

Enthusiast II

It’s weird. I didn’t have a problem either since Friday. Didn’t change anything except for a power cycle on that day.

I know - it's so strange. I have been able to consistently make this break previously. In fact, my youngest is the the TV Room right now watching a film and I went to check all was OK, and all speakers are firing as expected. It so strange,

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peterbault

Enthusiast II

Now I’m wondering if there’s possibly some server side logging service that had an issue which maybe they inadvertently fixed?

for everyone that has/had the issue so you have this setting enabled?

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arcosin

Enthusiast II

It’s weird. I didn’t have a problem either since Friday. Didn’t change anything except for a power cycle on that day.

I know - it's so strange. I have been able to consistently make this break previously. In fact, my youngest is the the TV Room right now watching a film and I went to check all was OK, and all speakers are firing as expected. It so strange,

Don’t worry. It’s waiting for us to believe that it’s fixed and then it’ll happen again.

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peterbault

Enthusiast II

It’s weird. I didn’t have a problem either since Friday. Didn’t change anything except for a power cycle on that day.

I know - it's so strange. I have been able to consistently make this break previously. In fact, my youngest is the the TV Room right now watching a film and I went to check all was OK, and all speakers are firing as expected. It so strange,

Don’t worry. It’s waiting for us to believe that it’s fixed and then it’ll happen again.

100%

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