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topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81294 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    1604 replies

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    Freddy45764
    Enthusiast II
    May 26, 2022

    Just installed my CEC blocking adapter and was able to reproduce the issue still 

    this nightmare will never end

    I was hoping this was going to be the fix. Would have been fine for my situation as I already have cec disabled on the device that seems to be causing the problems. Oh well

    Brad Porter
    Enthusiast II
    May 26, 2022

    I just dont understand why others are not getting the problem.

    I also dont understand why some dont get the problem (as much) with AppleTV 2nd Gen. 

    So many questions, so little answers!

    Brad Porter
    Enthusiast II
    May 26, 2022

    If the Wi-Fi trick works, then that is doing something to reset the situation. i.e. it must be setting up new routes to the Speakers (STP?) or something to suddenly enable the sound. 

    peterbault
    peterbault
    Enthusiast II
    May 26, 2022

    Just installed my CEC blocking adapter and was able to reproduce the issue still 

    Did you remove all the other devices connected to the TV, leaving just the Sonos HT device and the Apple TV (with the CEC-less adapter) connected …and did you disable CEC on the Apple TV?

    I have no other sources. I confirmed CEC was not on the Apple TV via the device list on my tv. The option was greyed out on the Apple TV settings 

      peterbault
      peterbault
      Enthusiast II
      May 26, 2022

      If the Wi-Fi trick works, then that is doing something to reset the situation. i.e. it must be setting up new routes to the Speakers (STP?) or something to suddenly enable the sound. 

      It actually forces the arc to restart which causes the bonded speakers to lose their connection and then re-establish it when the arc is back online. It’s the same as if you power cycled the arc. 

      I suspect whatever the problem is causes some exception in the software stack which prevents audio going to the bonded speakers (although they still have network connectivity) and the process of restarting their connection avoids the bugged software path (until you run into it again with whatever causes it)

        Brad Porter
        Enthusiast II
        May 26, 2022

        That all sounds logical. Just don’t understand why some people have not got the issue. 

        We would really need an extensive amount of time comparing settings on a working setup and a non-working one. 

          Freddy45764
          Enthusiast II
          May 26, 2022

          That all sounds logical. Just don’t understand why some people have not got the issue. 

          We would really need an extensive amount of time comparing settings on a working setup and a non-working one. 

          Is it time to ask @peterbault to try to wreck his functioning system by moving his Apple TV over? -Kidding

          Brad Porter
          Enthusiast II
          May 26, 2022

          That all sounds logical. Just don’t understand why some people have not got the issue. 

          We would really need an extensive amount of time comparing settings on a working setup and a non-working one. 

          Is it time to ask @peterbault to try to wreck his functioning system by moving his Apple TV over? -Kidding

          Ha! Even Peter has the frustrating issue where it’s working in one place, and.not that other! What’s all that about?! It’s so odd…

          peterbault
          peterbault
          Enthusiast II
          May 26, 2022

          That all sounds logical. Just don’t understand why some people have not got the issue. 

          We would really need an extensive amount of time comparing settings on a working setup and a non-working one. 

          Is it time to ask @peterbault to try to wreck his functioning system by moving his Apple TV over? -Kidding

          I am tempted...

          Ken_Griffiths
          Ken_Griffiths
          May 26, 2022

          I guess that rules out the HDMI cable being faulty then…

          Almost immediately after people post here saying ‘so far, so good’ …the issue then suddenly shows up again.

          I feel so beaten. 

          I can completely understand how you feel, I certainly applaud 👏 each of your efforts here and those of @peterbault too for hanging in there and trying all the various things to try to fix the problem. 

          It does look, more and more, like an issue which maybe only the developers/engineers//manufacturers involved can perhaps resolve with their firmware updates. So here’s hoping that all gets resolved for you soon.🤞

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