Contributor I

Lost surround and sub ( after update ?)

Forum|Forum|4 years ago
April 23, 2022
1604 replies
81295 views

Hi

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

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S

sparkymark75

Enthusiast I

I’m fully up to date with the app and Sonos firmware and I’ve just lost the sub and surrounds on my Arc. Happened when I switched from PC source (HDMI) back to Freeview on the TVs internal tuner.

Diagnostic: 22305365

I keep going around in circles. Yours was one case where tv internal apps appeared to be involved but Windows uses Dolby Mat. Do you have any sense for whether using your PC could be triggering the instability? Have you tried disconnecting/reconnecting everything HDMI wise and power cycling everything? Is it possible to regain and maintain stability that way if you don’t use the PC at all?

I’ve not pinpointed if it only happens when switching from PC to TV but I’m pretty certain it also happens when switching from TV to one of the internal apps.

Ive just switched from TV to PC and back again to see what happens and I’ve now got the issue where the surrounds and sub are out of sync.

And a few minutes later, it now sounds like it’s sorted itself out without touching anything.

when you say “switch to TV” what exactly do you mean?

Switching to the TVs internal tuner. I’m in the UK and we still get TV channels via an aerial.

F

Freddy45764

Enthusiast II

I’m fully up to date with the app and Sonos firmware and I’ve just lost the sub and surrounds on my Arc. Happened when I switched from PC source (HDMI) back to Freeview on the TVs internal tuner.

Diagnostic: 22305365

I keep going around in circles. Yours was one case where tv internal apps appeared to be involved but Windows uses Dolby Mat. Do you have any sense for whether using your PC could be triggering the instability? Have you tried disconnecting/reconnecting everything HDMI wise and power cycling everything? Is it possible to regain and maintain stability that way if you don’t use the PC at all?

I’ve not pinpointed if it only happens when switching from PC to TV but I’m pretty certain it also happens when switching from TV to one of the internal apps.

Ive just switched from TV to PC and back again to see what happens and I’ve now got the issue where the surrounds and sub are out of sync.

And a few minutes later, it now sounds like it’s sorted itself out without touching anything.

when you say “switch to TV” what exactly do you mean?

Switching to the TVs internal tuner. I’m in the UK and we still get TV channels via an aerial.

The reason I ask is I’ve been observing behaviour that suggests ‘something’ happens to destabilize the system (in my case almost exclusively including an HDMI source change) and then I get dropouts frequently when changing sources, apps, content within an app, etc. Then I disconnect/reconnect and power cycle everything which seems to restore stability and I’ve gone up to 2 weeks without a dropout. If I just power cycle the arc alone, it restores the sub and surrounds but not stability because it will almost surely happen again half an hour later. In your case I’m wondering if switching to PC is your destabilizing action? Or I’m wondering even more generally if others are seeing this same stable/unstable behaviour

F

Foxis

Enthusiast II

@foxisif you deactivate the Wifi of the arc even while being wired, you lose the Sub and the surrounds!

Yes, but the surrounds and sub are not wired. Only the arc is. Still unsure whether the surround should still work.

peterbault

Enthusiast II

@foxisif you deactivate the Wifi of the arc even while being wired, you lose the Sub and the surrounds!

Yes, but the surrounds and sub are not wired. Only the arc is. Still unsure whether the surround should still work.

they won’t. turning off wi-fi completely disables the wifi radio

peterbault

Enthusiast II

well I ordered a CEC blocking HDMI adapter just out of curiosity. should arrive tomorrow

M

Missionsparta

Enthusiast II

well I ordered a CEC blocking HDMI adapter just out of curiosity. should arrive tomorrow

awesome...and great idea

peterbault

Enthusiast II

app version 14.8.1 is out but there is no new speaker firmware

F

Freddy45764

Enthusiast II

Looks like there’s an Apple TV update out today for those who might be interested. Not going to do it right away myself but I’ll do it when I’m ready to do some before and after testing

M

Missionsparta

Enthusiast II

Looks like there’s an Apple TV update out today for those who might be interested. Not going to do it right away myself but I’ll do it when I’m ready to do some before and after testing

Hell no. I'd rather punch myself in the face. Apple TV updates are trainwreck.

F

Freddy45764

Enthusiast II

Looks like there’s an Apple TV update out today for those who might be interested. Not going to do it right away myself but I’ll do it when I’m ready to do some before and after testing

Hell no. I'd rather punch myself in the face. Apple TV updates are trainwreck.

Haha fair enough

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