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topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81295 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    1604 replies

    Show previous replies
    beefybanana
    Trending Lyricist I
    July 19, 2022

    Just wondering if anyone had updated to 14.12 yet? Slightly scared to do it myself :)

      ryan_29
      Enthusiast II
      July 19, 2022

      Same as. I think I'll wait 

        peterbault
        peterbault
        Enthusiast II
        July 19, 2022

        Just wondering if anyone had updated to 14.12 yet? Slightly scared to do it myself :)

        Absolutely not 

          Missionsparta
          Enthusiast II
          July 20, 2022

          Just wondering if anyone had updated to 14.12 yet? Slightly scared to do it myself :)

          LMAO. Yeah...my update notification is just sitting there. I AINT TOUCHING IT. I'll let someone else Guiana pig it.

            Flo14000
            Flo14000
            Lyricist III
            July 20, 2022

            yes the same, I'm not updating. I'm waiting for someone brave to do it 😂

              ledzep1
              Headliner II
              July 20, 2022

              Same here.

              No one wants to be the Guinea pig, lol

               

              Sonos HQ server room

              Update 14.2 

              downloads 0

              ”hey guys anyone know why no one’s updated yet”

              ledzep1
              Headliner II
              July 20, 2022

              Oh and to make you aware guys if you only update the Sonos app some settings will be greyed out until you update the system, Trueplay, remove sub are some options greyed out currently.

              So going to have to update soon.

              Also I think a trueplay retune is needed for this update, the update contains improvements to the dialogue centre channel.

              skullc
              skullc
              Prodigy III
              July 20, 2022

              Lower volume and bass levels no perceived clarity improvement my advice don't update 

              Wish I hadn't 😩

              Network= livewire cpe pro 3 +eero 6 pro wireless
              ledzep1
              Headliner II
              July 20, 2022

              Lower volume and bass levels no perceived clarity improvement my advice don't update 

              Wish I hadn't 😩

               

              Did you try doing a trueplay retune?

               

              I heard someone mention speech is better in this update.

              skullc
              skullc
              Prodigy III
              July 20, 2022

              Lower volume and bass levels no perceived clarity improvement my advice don't update 

              Wish I hadn't 😩

               

              Did you try doing a trueplay retune?

               

              I heard someone mention speech is better in this update.

              Did the retune before noticing the 50% drop in volume 

              I had no issues with clarity before the update an not noticed any improvement since 

              Settings before for do not disturb the neighbours were 15 volume and bass and sub 0

              Now 30 volume +4 bass +2 sub not tested movie night settings yet but guessing all will be have to be Increased 

              Network= livewire cpe pro 3 +eero 6 pro wireless
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