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topilouf
Contributor I
Apr 23, 2022 9:23 PM UTC

Lost surround and sub ( after update ?)

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    peterbault
    peterbault
    Enthusiast II
    Jun 21, 2022 6:17 PM UTC

    if this is truly fixed I will be thrilled. I hope you’ll all join me in the support group I’ll create for “people who always touch their subwoofer when walking by it to make sure its working”

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      Freddy45764
      Enthusiast II
      Jun 21, 2022 6:22 PM UTC

      if this is truly fixed I will be thrilled. I hope you’ll all join me in the support group I’ll create for “people who always touch their subwoofer when walking by it to make sure its working”

      And get together every June 21st for the reunion?

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      FourWude
      Lyricist III
      Jun 21, 2022 6:28 PM UTC

      I’m glad to see that Sonos finally apparently fixed this issue. But in my opinion this was a colossal failure in terms of communication from Sonos. Nobody should have to go 2 months with barely any confirmation or real communication over such a widespread issue.

       

      I managed to refund my Sonos Arc + 2 Subs while this was going on thankfully, and I’m very hesitant to rebuy the system due to the way Sonos handled this bug. Hopefully there is some compensation involved for everyone who spent every day documenting this issue.

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      Nylon
      Enthusiast I
      Jun 21, 2022 6:43 PM UTC

      Crossing my fingers that this is actually fixed. Will test when I get home. I’ve been a long time Sonos customer and was very disappointed at the lack of transparency from Sonos around this issue.

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        Missionsparta
        Enthusiast II
        Jun 21, 2022 7:07 PM UTC

        I still want an apology and a $50 gift card

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        willhowe
        Enthusiast I
        Jun 21, 2022 9:31 PM UTC

        Updated software and now everything is showing as playing Stereo PCM (as opposed to Dolby Digital +) via AppleTV 4K. Anyone any ideas how to fix? I previously used to play Dolby Digital + no bother. 

        I can only get regular Dolby 5.1 to play by setting audio mode to ‘16bit’ and Change Format ‘On’ and to ‘Dolby 5.1’ on the AppleTV. Changing either of those settings causes it to just play Stereo PCM.

        Sony Bravia TV audio output settings are set to a/v sync  ‘auto’, digital audio out ‘auto 1’ and Dolby digital plus output ‘Dolby digital plus’ (also audio system prioritisation ‘on’ and sound mode sync ‘on’). TV is Sony BRAVIA KD-55XE9305 HDR 4K TV. NB: this is an ARC connection, not eARC, and Dolby + is the best format I can get. 

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        Ken_Griffiths
        Ken_Griffiths
        Jun 21, 2022 10:08 PM UTC

        Updated software and now everything is showing as playing SterEo PCM (as opposed to Dolby) via AppleTV 4K, anyone any ideas how to fix?

        What make/model of TV is it? What are the sound-out settings set to on both ATV and the TV …and what audio source are you playing?

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          LMrcpa123
          Avid Contributor II
          Jun 21, 2022 10:24 PM UTC

          Apple 

          Updated software and now everything is showing as playing Stereo PCM (as opposed to Dolby Digital +) via AppleTV 4K. Anyone any ideas how to fix? I previously used to play Dolby Digital + no bother. 

          I can only get regular Dolby 5.1 to play by setting audio mode to ‘16bit’ and Change Format ‘On’ and to ‘Dolby 5.1’ on the AppleTV. Changing either of those settings causes it to just play Stereo PCM.

          Sony Bravia TV audio output settings are set to a/v sync  ‘auto’, digital audio out ‘auto 1’ and Dolby digital plus output ‘Dolby digital plus’ (also audio system prioritisation ‘on’ and sound mode sync ‘on’). TV is Sony BRAVIA KD-55XE9305 HDR 4K TV. NB: this is an ARC connection, not eARC, and Dolby + is the best format I can get. 

          Apple TV 4K must have an earc connection for atmos

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          skullc
          skullc
          Prodigy III
          Jun 21, 2022 10:36 PM UTC

          You can get dolby atmos (dd+) on arc just not lossless atmos 

          I have it on my lgb8 tv see below 

          Depends on tv allowing it on pass through 

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          Network= livewire cpe pro 3 +eero 6 pro wireless
          willhowe
          Enthusiast I
          Jun 21, 2022 10:43 PM UTC

          Thanks but yeah, I’m not referring to Atmos, just Dolby Digital + (which my TV supports). I can’t seem to get it to activate beyond Dolby Digital 5.1 though since the update … strange

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