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topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81295 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    1604 replies

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    Freddy45764
    Enthusiast II
    June 21, 2022

    14.10 was released (app and firmware) but no release notes yet. 

    Release notes on iOS say bug fixes and performance improvements. 

    Thats code for "we admit nothing"

    Agreed. It goes in every release notes from every company for every update. The fact that there are no new features though is maybe a positive that this release is more focused on bug fixes. 

      ryan_29
      Enthusiast II
      June 21, 2022

      Yep currently switching between inputs and and sound formats and so far so good. But let's give it a day or 6 before we fully relax. 

        skullc
        skullc
        Prodigy III
        June 21, 2022

        As I added a new input device and discovered that my new Panasonic 820 is so much better than my xbox at playing blurays and 4k blurays I will have to watch all my collection so if it doesn't break after that it's all good 

        Network= livewire cpe pro 3 +eero 6 pro wireless
          Missionsparta
          Enthusiast II
          June 21, 2022

          Was just playing music on my move. Just linked it to the Arc mid song.....no base. 14.10. Nope

          Freddy45764
          Enthusiast II
          June 21, 2022

          Yep currently switching between inputs and and sound formats and so far so good. But let's give it a day or 6 before we fully relax.

          If this actually is a fix, I wonder how long until I stop putting my ear up to a surround or putting my hand on my sub whenever I walk past and actually trust it haha

            Missionsparta
            Enthusiast II
            June 21, 2022

            Was just playing music on my move. Just linked it to the Arc mid song.....no base. 14.10. Nope

            Well, so with this uodate, if I am listening to music on the Move then link in the Arc, no sub. But if I do that I reverse, the sub is there.

            bicster
            Trending Lyricist I
            June 21, 2022

            Yep currently switching between inputs and and sound formats and so far so good. But let's give it a day or 6 before we fully relax.

            If this actually is a fix, I wonder how long until I stop putting my ear up to a surround or putting my hand on my sub whenever I walk past and actually trust it haha

            Haha, I was thinking exactly the same thing!!!

              bicster
              Trending Lyricist I
              June 21, 2022

              Ok, so I updated my iOS app and am now updating my speakers…..fingers crossed!

                Freddy45764
                Enthusiast II
                June 21, 2022

                Was just playing music on my move. Just linked it to the Arc mid song.....no base. 14.10. Nope

                Well, so with this uodate, if I am listening to music on the Move then link in the Arc, no sub. But if I do that I reverse, the sub is there.

                @Missionsparta have you been getting dropouts on just the home theatre system alone or has it only been when a portable speaker is introduced into the mix for you?

                Missionsparta
                Enthusiast II
                June 21, 2022

                Was just playing music on my move. Just linked it to the Arc mid song.....no base. 14.10. Nope

                Well, so with this uodate, if I am listening to music on the Move then link in the Arc, no sub. But if I do that I reverse, the sub is there.

                @Missionsparta have you been getting dropouts on just the home theatre system alone or has it only been when a portable speaker is introduced into the mix for you?

                No. I've been getting g sub drop outs on the Arc with video feed. Never had an issue with music. So far, it's tight with the Apple TV and the Arc. Keep our fingers crossed, but I'm not happy about this new issue. The reason I went hea y into Sonos and picked it over everythingbelsenwas their stable track record....I feel duped.

                 

                Update: just rebooted the system. Before the reboot I reproduced it three times. Not happening now. Let's just hope that's all it needed...to all those hoping this uodate is finally the fix we needed, godspeed.

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