Skip to main content
topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81294 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    1604 replies

    Show previous replies
    Bloodforge
    Lyricist III
    June 18, 2022

    Well, my little more than a week of being free of any issues ended today with my sub stopping to work twice in an hour.

    I think others have mentioned it, but playing music through the Sonos app made the sub start working again without having to unplug or reboot anything.

    Nylon
    Enthusiast I
    June 18, 2022

    I was reading a Reddit post earlier where some people had some success in stabilizing by changing the SonosNet channel. Since this thread is so long and I can’t find a specific ‘thread search’ option does anyone remember if anyone has tried this and succeeded/failed? This would be for wired (WM:0) setups where Sonos enables its own hidden mesh network.

    Freddy45764
    Enthusiast II
    June 18, 2022

    I was reading a Reddit post earlier where some people had some success in stabilizing by changing the SonosNet channel. Since this thread is so long and I can’t find a specific ‘thread search’ option does anyone remember if anyone has tried this and succeeded/failed? This would be for wired (WM:0) setups where Sonos enables its own hidden mesh network.

    I’m pretty sure that’s been tried with no improvement. There has been really extensive network troubleshooting here including going 100% wired. Can’t say you won’t see a slight improvement but nothing major

    peterbault
    peterbault
    Enthusiast II
    June 18, 2022

    I was reading a Reddit post earlier where some people had some success in stabilizing by changing the SonosNet channel. Since this thread is so long and I can’t find a specific ‘thread search’ option does anyone remember if anyone has tried this and succeeded/failed? This would be for wired (WM:0) setups where Sonos enables its own hidden mesh network.

    It might resolve it temporarily but eventually it’ll come back 

    Shephmat
    Lyricist III
    June 18, 2022

    I had this issue for The first time tonight. I’ve had no change to my system, which I’ve had for over 12 month, outside of system updates. We were watching House of Gucci via Apple TV and all of a sudden “boom” massive loud bag and then lost audio. Stoping and starting the movie got the audio back but 10min later the same thing happened.

    Im super concerned it’s damaged the speaker now.

    im considering returning the Arc now.

    Freddy45764
    Enthusiast II
    June 18, 2022

    I had this issue for The first time tonight. I’ve had no change to my system, which I’ve had for over 12 month, outside of system updates. We were watching House of Gucci via Apple TV and all of a sudden “boom” massive loud bag and then lost audio. Stoping and starting the movie got the audio back but 10min later the same thing happened.

    Im super concerned it’s damaged the speaker now.

    im considering returning the Arc now.

    The large bang doesn’t seem consistent with this issue. You’ll just notice after changing content or source that the sub and surround have dropped out but the arc is still playing.  At most some hear a strange echo or out of sync audio preceding the dropout. Do you still see the speakers in the Sonos app? Do they come back if you power cycle the arc?

      peterbault
      peterbault
      Enthusiast II
      June 18, 2022

      I had this issue for The first time tonight. I’ve had no change to my system, which I’ve had for over 12 month, outside of system updates. We were watching House of Gucci via Apple TV and all of a sudden “boom” massive loud bag and then lost audio. Stoping and starting the movie got the audio back but 10min later the same thing happened.

      Im super concerned it’s damaged the speaker now.

      im considering returning the Arc now.

      That sounds like a different issue 

        skullc
        skullc
        Prodigy III
        June 19, 2022

        Just ordered a Panasonic ub820 bluray player hope adding another input source will not trigger the fault again as I have had 5 weeks of stability here's hoping 🤞

        Network= livewire cpe pro 3 +eero 6 pro wireless
          Freddy45764
          Enthusiast II
          June 19, 2022

          Just ordered a Panasonic ub820 bluray player hope adding another input source will not trigger the fault again as I have had 5 weeks of stability here's hoping 🤞

          Out of curiosity, what sources have you had connected during that time?

          skullc
          skullc
          Prodigy III
          June 19, 2022

          @Freddy45764 i have the following 

          Apple tv 4k on hdmi 1

          Xbox series x, Gaming pc and Firecube on hdmi 3 on a 3 way switch 

          Sonos Arc on hdmi 2(arc)

          The blu ray will be on hdmi 4 replacing the Firecube 

          Network= livewire cpe pro 3 +eero 6 pro wireless
            Show more replies
            Terms & ConditionsAccessibility statement