Lost surround and sub ( after update ?)

Are we all still losing surrounds & subs randomly? 

My home has a fairly large Sonos setup… Ones in the bathroom, bedroom, kitchen, a Five in my office, and the TV room is an Arc + 2xPlay:1 + Sub (gen 1). Everything except the kitchen and office are on ethernet and we’re on the 14.8.1 update.

Surrounds still drop out. It’s infuriating. 

Yep. But according to Sonos you messed up the room layout and the fungswae is causing the drops.

Everyday I’ll check this post praying for some kind of resolution and everyday I’m disappointed. I will say I haven’t had a drop in a while since I turned off Atmos and Dolby Vision on my Apple TV; that’s the solution that’s seemed to consistently work for me. But man the sound is not as tight when it’s Dolby Digital 

So what exactly do I lose if I turn off tv control?

I normally use my LG CX remote to turn on/off TV and adjust volume, unless if i’m using my apple tv 4k I will use that remote for volume instead.

I spoke with L3 yesterday and for the first time in 7+ weeks I’m optimistic this will be resolved.  I cannot say much but just wanted give hope to this community.  Its moving in the right direction in large part because of this tread and the work that’s gone on in here.  Thanks all!

I think we’ve all been hoping Sonos understood this better and were working on this more in the background than they’ve been acknowledging. I hope this is true and I am encouraged to hear it. 

Really appreciate you letting us know. If this does get resolved, a few things still needs to be done.

A) Everyone in this thread should be getting something from Sonos. $50 credit, year of Sonos music, etc...but something

B) Most of us are due an apology. I was essentially told I didn't under stand what bass was and how a subwoofer should sound by the last tech I talked to and was treated like a child even when I explained I fully understood what I should be hearing and how to tell if the sub was firing. While explaining that this happened after 14.6, but being told it was a network problem no matter how much you pointed to the problem occurring if you used an ethernet. Many of us were treated like simpletons.

C) I'd like to thank everyone on here that was going through extensive testing of things beyond my understanding with things such as the network diagnostics. I'm sure without that information disproving the myth that it was our networks, nothing would have forced Sonos hand.

So this is to crossing g our fingers and praying this really is going to be resolved.....let's wait for an update a BIG apology.

Just to throw my hat in the ring.  Cant say i’ve noticed dropouts but I have arc, with sub and 2 sonos 1 surrounds going to a Sony A8H.  Last night while watching my surrounds went out of sync with the arc.  Just about a second or two behind the arc audio.  I switched sources thinking it may have just been the imbedded audio (youtube video, stereo sound) but it continued on my cable box 5.1 source. I reset everything and my routers and the problem for now seems to have been fixed, however based on what i’m reading in this forum it seems I may be another impacted user.  Such a shame, my sonos has always been an absolute rock stable system.  Really disappointing to see how they are handling this as well.  They have always been great. 

I don’t need any of that just a fix is fine

I spent 3 hours chatting with Stefan from Sonos support about the issue today.

I have a Sony X90J, Arc, Sub and 2xOnes. Everything works fine until I switch to my cable input on the TV, then the rears and sub stop working. A power cycle of the rears and sub fix it….until next time.

If I switch between AppleTV 4K and the apps on my TV everything seems to work. It’s when I switch to the Cable input (Bell Fibe as I’m here in Toronto, Canada) that the rears stop working.

During the chat Stefan had me factory reset the rears, remove them, add them back, remove the sub and submit diagnostics along the way. What was interesting was that when the sub was removed and the rears stopped working, I started playing music from the Sonos app and the rears started working again - it was like the audio (Apple Music) from the Sonos app “reset” the rears, because after that they worked when I went back to Disney+ on the TV or Netflix on AppleTV4K.

Anyway, my case has been escalated to Tier 2 support now, so we’ll wait to see what they say and what happens.

In the meantime, I’m going to see whether playing some music through the Sonos app “resets” the sub and rears when this happens to me again.

Will post updates a I get them!