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topilouf
Contributor I
April 23, 2022

Lost surround and sub ( after update ?)

  • April 23, 2022
  • 1604 replies
  • 81294 views

Hi 

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

 

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    1604 replies

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    peterbault
    peterbault
    Enthusiast II
    June 11, 2022

    It does seem like everyone(?) affected has a mesh wifi system. I think it’s a red herring though. My gut really tells me this isn’t a network issue 

    peterbault
    peterbault
    Enthusiast II
    June 11, 2022

    welp it was a fluke. Just experienced the issue even with Sonos voice control installed. Diagnostic: 1299567055

    Brad Porter
    Enthusiast II
    June 11, 2022

    It does seem like everyone(?) affected has a mesh wifi system. I think it’s a red herring though. My gut really tells me this isn’t a network issue 

    Ken has a mesh, and he is OK. 

    There are some many parameters and variables its hard without knowing the exact changelog of what Sonos updates have introduced. 

    Brad Porter
    Enthusiast II
    June 11, 2022

    welp it was a fluke. Just experienced the issue even with Sonos voice control installed. Diagnostic: 1299567055

    Switching between channels?  Or whilst watching?

    peterbault
    peterbault
    Enthusiast II
    June 11, 2022

    welp it was a fluke. Just experienced the issue even with Sonos voice control installed. Diagnostic: 1299567055

    Switching between channels?  Or whilst watching?

    Just turned on the tv to watch ms marvel and it had no sub or rears from the start 

    Brad Porter
    Enthusiast II
    June 11, 2022

    @peterbault - your setup is an interesting one as you have one that works and one that does not! I am assuming they both connect to your MESH, and that they are both running the same version of software  from Sonos. What's making my head hurt, is I cannot work out what is different between your setups. 

    There has to be a difference somewhere but just can't work out what it would be!

    peterbault
    peterbault
    Enthusiast II
    June 11, 2022

    @peterbault - your setup is an interesting one as you have one that works and one that does not! I am assuming they both connect to your MESH, and that they are both running the same version of software  from Sonos. What's making my head hurt, is I cannot work out what is different between your setups. 

    There has to be a difference somewhere but just can't work out what it would be!

    The only differences that come to mind for me is I have CEC disabled on all source devices on my issue-free system. No apple tv

    im really curious if I would get the issue if I used an Apple TV on my non-issue system 

    Freddy45764
    Enthusiast II
    June 11, 2022

    I think you are right - just checked ban25 and this is the spec write-up. 

    The Sony Bravia X900H series fits the bill, often emerging as one of the best TV for PS5 and Xbox Series X console gaming, if not the best. This TV has 120Hz refresh rate at 4K resolution on an LED panel, supports HDR/HDR10/HLG, and has 4x HDMI ports with port 3 and port 4 supporting HDMI 2.1.

    Back to the drawing board we go…...

    Yes my system is HDMI 2.1 (LG c1) and I have the issue

      Freddy45764
      Enthusiast II
      June 11, 2022

      It does seem like everyone(?) affected has a mesh wifi system. I think it’s a red herring though. My gut really tells me this isn’t a network issue 

      Not me. Just ISP provided gateway/router unit

        Brad Porter
        Enthusiast II
        June 11, 2022

        I am also (for some mad reason) really curious about the position of your speakers in both the non working room and the working room.

        i.e. do you have the sub very close to the ARC in non-working system and further away in the working one? (The mad thoughts here is some strange interference between the propriety ‘ad-hoc’ network that is getting created). Although, that would not explain why this happens (to most at least) when moving between sources. 

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