Lost surround and sub ( after update ?)

I have been puzzling of what is the point of me getting the SONOS Boost if my Arc + 2 x Gen 3 Sub + 2 x One are connected to it but still will be affected by my wifi router…? I thought the SONOS Boost creates a dedicated SONOS Net to connect SONOS products privately and not be affected by the wifi router? Am I buying a BS SONOS product which does not do what it claims…? The Tech Support had been pointing at my wifi setup for the dropouts! Peers have been asking about my near SGD$5,000 SONOS system and I have told them to avoid SONOS products at all cost. Unless they want to face the BS I am facing after spending thousands of dollars on a crap system. I must admit that I am pretty happy with the system before this SHIT dropout issue start happening since April this year… It was working near flawlessly b4 Apri.

Would it help if we all filled in this table of information so we can see what setup we have in common? Even if people who have never had the issue fill it in so we can see where our systems differ?

https://docs.google.com/spreadsheets/d/1Q6Iq2xXXZ--RmnsGnbZhujxJj1BcwJlvqSzj5iZXz2U/edit?usp=sharing

@willhowe - good idea.

If my Beam is on wifi but I have a boost, I put it down as Wifi yeah even though it’s on SonosNet?

it’s been 3 days since I enabled google voice assistant and my system is still stable after really heavy usage (movies in all formats, ps5, netflix). I can’t make the issue appear anymore. It’s really weird.

@willhowe - it might be worth adding Network channels for 2.4 and 5Ghz, and also what the SonosNET is set too. (If applicable). Also, if people have Voice Activation enabled. 

I have updated my settings for now. 

Same for me except I installed sonos voice assistant on the Arc, not google or Alexa. Previously had no voice assistant at all. Roku series 6 tv, Arc, two gen 3 subs, two Ones. Left it on all night and have been switching apps on Roku tv - did crash on couch, but was still working when I woke up. Hasn’t dropped out.

Still haven’t hooked up ATV 4k, but everything is still stable as of right now. Will connect ATV tomorrow if everything is still working and see what happens.

What sucks the most about this is that everyone has the problem, but not the same setup (obviously). Hard to diagnose. 

I bought a Boost after the problems started occurring after the 14.6 update. $100. Didn’t help. Bought a new Asus zenWifi AX 6600 to replace my Orbi RBK50 mesh. Didn’t help. $450

So, the Boost can go on eBay or the trash can, but I’m keeping the Asus mesh cause it is better than the Orbi, but I’m over $500 in the hole trying to fix a problem that belongs to Sonos.

Don’t listen to tech about your system - it’s their problem.

@willhowe i have added to your spreadsheet as i have had the issue but only briefly 

I had this after 14.6 but not as frequently as others but I figure more data is better than less 

One thing I noticed was all other contribution had one thing in common bt may be a nat issue?

But at this point I am blowing smoke...

Yeah, I’ve noticed we’re all on BT, although that may just be coincidence as they’re popular. I’ve added a few more columns if people could update/check. https://docs.google.com/spreadsheets/d/1Q6Iq2xXXZ--RmnsGnbZhujxJj1BcwJlvqSzj5iZXz2U/edit?usp=sharing

One thing I wondered; I have System > Audio compression set to ‘Uncompressed’ … and I know that’s not the default … wonder if anyone else has that setting on?

I also have Audio compression set to ‘Uncompressed'

I don't have the issues though so don't think this is relevant