Contributor I

Lost surround and sub ( after update ?)

Forum|Forum|4 years ago
April 23, 2022
1604 replies
81292 views

Hi

I don’t know if my issue is related to the 14.6 update but I noticed today that I had no sound from my surround (play 3) and my sub (Gen 2), only the Arc is working They are still present in the app under the my System view but now sound which every sources

When I reboot each of them, the sound comes back temporary, but when I switch to another source or audio format, thé Sound disappears again. Tried several times, same behavior

Thanks for your help

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C

CKALOTS

Enthusiast II

After the past several days with the Bluesound SOUNDBAR+/Flex Surrounds/SUB+, I can confirm it is an excellent and stable home theater solution. I love the BluOS app, it’s very feature rich and has no problems with large music libraries served over NAS (unlike Sonos S2). It also supports 24/192 high resolution audio as well as MQA format.

I’m happy to have the whole Sonos chapter behind me. It feels great to have a working home theater again! The last of the ebay auctions will wrap up over the weekend and that’ll be the end of it.

The real fun starts today, though...I have a set of KEF R11s arriving, paired with two KEF KC62 subwoofers (wireless). It’s all being driven by a NAD M10 V2, which is BluOS compatible. Rear surrounds will be driven wirelessly by the Bluesound POWERNODE. This will be my new primary Home Theater setup, and the SOUNDBAR+/SUB+/Flex will go to the bedroom.

I guess this is what's next. Auction off the broken Sonos gear, accept losses and move on to another system that works.

E

EB89

Lyricist II

My setup has started to get even worse, now all of a sudden the sound is gone completely, it will work in one app but not another, netflix seems to be the worst of it.

Disabling eARC made the sound come back immediately

W

W Lehmberg

Enthusiast II

Still working here. Reconnected my wifi satellite again after a week. Just using Roku tv apps. Have not connected ATV 4k yet. Don’t want to jinx it and I don’t use it much, but I’ll see how it goes over the weekend and if all is still well, I’ll hook it up and switch inputs to see if I can force it to misbehave.

Mentioned before that I had drops everyday without the ATV being connected at all. No input switching, but since assistant installed, I haven’t had one (yet).

R

racer_x

Lyricist I

I’ve been having the same issue ever since 14.6 with Arc+sub (gen2) + Ones. Sub constantly loses connection. And on top of that, sometimes when watching Dolby Atmos content I get Dolby Atmos playback and can see it in the Sonos App, and sometimes, when watching the same show, on the same streaming service, on the same device with no other changes, the audio comes through as Stereo PCM. I bought this to replace my Samsung q90r. I used the same TV, same HDMI cables, and never had these issues. Always got Dolby Atmos.

When the Sonos works, it is thunderous! However, the overall Dolby Atmos experience sounds better on the Samsung. I also don’t have to give up two extra HDMI ports. The only downside to the q90r is that bass doesn’t come close to the Sonos sub.

I’ve switched back to the Samsung and am returning the Sonos. I wanted to love it, but the lack of communication or fix for this issue, along with an overall better soundstage and additional ports on the Sammy has me waiting until the Samsung q990b is available in the USA.

W

W Lehmberg

Enthusiast II

I’ve been having the same issue ever since 14.6 with Arc+sub (gen2) + Ones. Sub constantly loses connection. And on top of that, sometimes when watching Dolby Atmos content I get Dolby Atmos playback and can see it in the Sonos App, and sometimes, when watching the same show, on the same streaming service, on the same device with no other changes, the audio comes through as Stereo PCM. I bought this to replace my Samsung q90r. I used the same TV, same HDMI cables, and never had these issues. Always got Dolby Atmos.

When the Sonos works, it is thunderous! However, the overall Dolby Atmos experience sounds better on the Samsung. I also don’t have to give up two extra HDMI ports. The only downside to the q90r is that bass doesn’t come close to the Sonos sub.

I’ve switched back to the Samsung and am returning the Sonos. I wanted to love it, but the lack of communication or fix for this issue, along with an overall better soundstage and additional ports on the Sammy has me waiting until the Samsung q990b is available in the USA.

Probably not related, but I found out that one app (Paramount+) on my tv (TCL Series 6 Roku) the audio track defaults to “English” and I have to hit the asterisk key on Roku remote and go to Accessibility settings/Audio and force it to change to DD+ or DD. Otherwise it shows and plays as PCM 2.0 multichannel even though it’s supposed to be 5.1. Only app that does this. Other apps just say it’s only the default audio available (Atmos, DD, DD+, etc.)

I googled the solution for that one app, and it’s not an Atmos thing like you mentioned, but it’s something with the app and my tv (Roku) - nothing to do with the Sonos issue but at least I can get 5.1 on Paramount+ now.

Annoying

M

Missionsparta

Enthusiast II

Personally, I am getting tired of hearing to submit reports and each situation is different....it is painfully obvious the mass majority of us is experiencing the same issue occurs g at the same update. I am losing my patience with the denial and refusal to acknowledge the major issue. I'd like someone from this company to confirm this issue and tell us how they plan on issuing refunds if they are unable to fix this issue. I'm not going along the "oh well, I'm out $2K" route. This is either getting fixed quickly or time for some reimbursement.

C

CKALOTS

Enthusiast II

Personally, I am getting tired of hearing to submit reports and each situation is different....it is painfully obvious the mass majority of us is experiencing the same issue occurs g at the same update. I am losing my patience with the denial and refusal to acknowledge the major issue. I'd like someone from this company to confirm this issue and tell us how they plan on issuing refunds if they are unable to fix this issue. I'm not going along the "oh well, I'm out $2K" route. This is either getting fixed quickly or time for some reimbursement.

Take to social media. Public shaming seems the only way they will step up and be acceptable. I just want my money back and they refused because of the 30 day 3rd party purchase. If enough of us make noise maybe those of us that just want a refund can get it.

W

W Lehmberg

Enthusiast II

Personally, I am getting tired of hearing to submit reports and each situation is different....it is painfully obvious the mass majority of us is experiencing the same issue occurs g at the same update. I am losing my patience with the denial and refusal to acknowledge the major issue. I'd like someone from this company to confirm this issue and tell us how they plan on issuing refunds if they are unable to fix this issue. I'm not going along the "oh well, I'm out $2K" route. This is either getting fixed quickly or time for some reimbursement.

I hear you - spent a lot on this system and it worked like a dream until 14.6 update. It’s frustrating to get the same old crap from support (it’s your router etc.).

W

W Lehmberg

Enthusiast II

Personally, I am getting tired of hearing to submit reports and each situation is different....it is painfully obvious the mass majority of us is experiencing the same issue occurs g at the same update. I am losing my patience with the denial and refusal to acknowledge the major issue. I'd like someone from this company to confirm this issue and tell us how they plan on issuing refunds if they are unable to fix this issue. I'm not going along the "oh well, I'm out $2K" route. This is either getting fixed quickly or time for some reimbursement.

Take to social media. Public shaming seems the only way they will step up and be acceptable. I just want my money back and they refused because of the 30 day 3rd party purchase. If enough of us make noise maybe those of us that just want a refund can get it.

Just posted this - will do more

https://forums.whathifi.com/threads/sonos-says-there-actually-isn’t-an-issue-with-the-latest-firmware.124255/

M

Missionsparta

Enthusiast II

Seriously, SONOS....loved this system, but this is ridiculous. It ran fine before the update and many updates before that. No equipment has changed. It's been long enough. You say you can't roll back because the uodate adds new equipment. To hell with your new equipment. Stop the launch of the equipment, roll back the update, rewrite the code for your new equipment, update, see if there is an issue. If there is an issue keep rolling back and try again until you fix it, THEN LAUNCH YOUR NEW PRODUCT. I don't give a rat's ass about the new crap....I paid for this crap!

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