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TeamRC
Contributor I
September 24, 2019
Question

Lipsync Issues

Hi,

I have a Sonos Beam and in the main I'm very happy. However, like others on here I'm having issues with lynching - i have a Sony Bravia TV, a Sony S380 Blu-ray Player and a Sky Q box (UK).

It is usually okay unless I'm using an HD channel. Changing the slider on the Sonos app does absolutely nothing to fix the lipsynching. I've also tried turning off the imaging processing but still to no avail.

Any ideas?

Charles
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    14 replies

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    TeamRCAuthor
    Contributor I
    December 5, 2019

    Seems odd for Sonos to work without issue on so many other TVs. 

    Check the forums - most TVs are affected.

     

    Check the hospital, most people are sick.

     

    The fact is, there was once an actual widespread problem with the Playbar.  There were dozens of threads, and the main one reached 1000 posts in a couple days.  That’s what a widespread problem looks like. 

    Thanks for taking the time and reaching out. Very helpful.

    jgatie
    jgatie
    December 5, 2019

    Thanks for taking the time and reaching out. Very helpful.

     

    Look, I sympathize.  However, incorrect information or over-exaggeration of the problem should be corrected.  It may not help you, but it certainly helps others that are contemplating a purchase and are being misled by false claims of a widespread problem.

    Also, if past history is an indication, these types of issues have always been the fault of the TV’s firmware (LG TV’s seem particularly vulnerable), so while complaining here may help you vent, complaining at the TV manufacturer will probably bear more fruit.  

     

    TeamRCAuthor
    Contributor I
    December 5, 2019

    Thanks for taking the time and reaching out. Very helpful.

     

    Look, I sympathize.  However, incorrect information or over-exaggeration of the problem should be corrected.  It may not help you, but it certainly helps others that are contemplating a purchase and are being misled by false claims of a widespread problem.

    Also, if past history is an indication, these types of issues have always been the fault of the TV’s firmware (LG TV’s seem particularly vulnerable), so while complaining here may help you vent, complaining at the TV manufacturer will probably bear more fruit.  

     

    I’m not looking for sympathy or to vent - i came here for help and you have provided none. Did you come here to help or to snipe? Whatever compelled you to respond to a help request with a correction to the contrary, I urge you to resist in future.

    A quick look in the comments will show that this is a common issue: LG, Samusung and Sony are all affected. I’m pleased your set-up works for you but mine (any many others) don’t work for them - which is why there are so many threads dedicated to it.

    Please take your “assistance” elsewhere.

    jgatie
    jgatie
    December 5, 2019

    Gee, I thought advising you that the issue has been fixed in the past via a firmware update on the TV, and therefore it would be better to look to them for a solution was providing help.  Silly me. :rolling_eyes:

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