Skip to main content
TeamRC
Contributor I
September 3, 2018

Lip-sync

  • September 3, 2018
  • 4 replies
  • 645 views
Hi, I've just bought a new Sonos Beam and in the main I'm very happy. However, lip others on here I'm having issues with lynching - i have a Sony Bravia TV, a Sony S380 Blu-ray Player and a Sky Q box (UK).

I don't have any problems when watching TV or movies through the Sky Q box - only when i watch a movie via the Blu-ray player. I tried the setting on the app but it only seemed to make it worse.

Any ideas?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

4 replies

Keith N
Keith N
Sonos Staff
September 10, 2018
Hi there, TeamRC. Thanks for posting and welcome to the Community. While playing audio from the Blu-ray to the Beam, would you mind submitting a diagnostic report and replying here with the confirmation number it gives at the end? This will help us get a closer look at the type of signal the Beam is receiving. Additionally, can you tell us about how the Blu-ray is integrated into your Home Theater system? The more information we have about your setup the better we can assist.

Thanks!
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
TeamRCAuthor
Contributor I
September 12, 2018
Hi Keith, the number is: 1983882121.

The Blu-ray is connected to the TV via hdmi and Sonos Beam is connected to the TV via hdmi.

Any help would be gratefully received.

Many thanks.
Keith N
Keith N
Sonos Staff
September 12, 2018
Thanks for the report, TeamRC. What is the model of your TV? If the Beam is directly connected to the TV there should be no delay at all since the TV is giving the video signal. Is there any additional sound processing, effects or feature that your TV may have hidden in the audio menus? If you find any, let's make sure all of those are turned off.
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
TeamRCAuthor
Contributor I
September 14, 2018
I'm never really sure what the effects are and what is just how it should be. I find it really strange that there are options at all.

The TV is a Sony Bravia KDL-40WE663
Terms & ConditionsAccessibility statement