I have read many forums over the years and I have seen the anguish between many customers. I have never really commented because my patience was long and lasting... assuming one day you would care about this one point... but you are selling a locked eco-system that has the capability to drive customers mad. As I stated, you are the Apple of Speakers... but I feel like at times, there is a Steve Jobs at your company that is saying "no" to the bigger iPhone and watching customers endure the madness. What I am getting at is that it's 2016 and there are two things that are driving me mad (it's been a slow build up).
1. The new play 5's... the GEN 2s... some genius decided that the AUX ports are disabled when paired as a 5x1 theater system. For the first time, I was like... hey... I can use apple airplay (airport express) with my SONOS. Nope, I have two expensive speakers that when I use them as a theater system, the AUX ports do not work. So I sent an email and you thought it was a good idea... just a good idea... something that should have been standard from release. It's actually a main reason why I bought them and pushed over the play 3's. I can have upgraded speakers and use the AUX port when needed. When I disconnect them from the theater system, the AUX port shows back up... how convenient.
2. The DTS issue. I understand that over time, this may have not seemed like a big deal. You have to understand everything is moving to 1080p - 2160p and 4k. Audio is moving towards that direction also. I have implemented solutions where the audio splits so I can get 5.1 with the soundbar... but there needs to be some announcement in regards to a solution (and I respect the current play bar cannot handle it). Maybe the solution is a GEN2 speaker. Me personally, I would pay $999+ if you have a new sound bar that could accept hi-def connections... just as you created the GEN2 Play 5's.
Anyways, I can no longer defend SONOS. I am getting mad. If you know your going to create a locked eco-system and have consumers invest in an expensive theater system... you should listen to this one part. You see endless threads on it. Your right... I can just walk away, but you had me invest into an eco-system and you sold something that was only partially true. I know your response team reads this and there is a complicated process to make products. This is why Samsung and other companies can never match you... but a company that offers consumers a high-def system for twice the price.. I would be willing to toss every speaker on eBay and switch. My friends laugh at the SONOS system that pushes only... STEREO... unless there is a work around.
As of now, there is no worry because no one can match your quality... yet. Please create a GEN2 play bar... I bet people will pay even more... but in the end... your products are always worth it and that's why I would purchase it. Fix the DTS weakness (and please fire the engineers or quality control team who thought the AUX ports being disabled for the new GEN2's when used as a theater system - joking... but it's like selling a TESLA that requires a manual crank to start the car).
I mean well and write this because I care about the organization and I'm not here to randomly complain. Do something... than state what we already know.
Best answer by tiagoView original