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Tomer Zilber
Contributor I
May 4, 2022
Answered

Issue with samsung UA55F6400 TV ARC HDMI connector and sonos arc

Hi

I just got my sonos arc.
I connected it to my samsung UA55F6400 tv ARC HDMI connector
Although My TV supports Dolby 5.1.
The SONOS app shows the output only as Stereo PCM.
Why is that?
 

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GuitarSuperstarAnswer
Lead Maestro
May 4, 2022

That TV model was released in 2013. More than likely, it cannot pass through multichannel audio from external media devices connected to HDMI. You might possibly be able to get Dolby Digital 5.1 audio from the TV’s native VUDU app or by playing 5.1 videos from a USB drive connected to your TV.

You should consider getting the HDFury Arcana eARC adapter so your external media devices can bypass your TV’s limitations and send audio directly to the Arc. I use the Arcana with my 2013 plasma TV and Arc and it works great. Because of the Arcana, I can get 5.1 and Dolby Atmos audio from my Apple TV 4K, Roku Ultra, and Panasonic Blu-ray player.

"Receive with simplicity everything that happens to you." - Rashi
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3 replies

Airgetlam
Airgetlam
May 4, 2022

Likely that the source material is encoded in that format. You need to make sure that whatever is being watched on the TV is being sent properly, sometimes that means being particular about what your watching, sometimes that means adjusting the audio settings on the device sending the signal. 

Bruce
GuitarSuperstarAnswer
Lead Maestro
May 4, 2022

That TV model was released in 2013. More than likely, it cannot pass through multichannel audio from external media devices connected to HDMI. You might possibly be able to get Dolby Digital 5.1 audio from the TV’s native VUDU app or by playing 5.1 videos from a USB drive connected to your TV.

You should consider getting the HDFury Arcana eARC adapter so your external media devices can bypass your TV’s limitations and send audio directly to the Arc. I use the Arcana with my 2013 plasma TV and Arc and it works great. Because of the Arcana, I can get 5.1 and Dolby Atmos audio from my Apple TV 4K, Roku Ultra, and Panasonic Blu-ray player.

"Receive with simplicity everything that happens to you." - Rashi
    Tomer ZilberAuthor
    Contributor I
    May 6, 2022

    Thanks GuitarSuperstar.

    I’ll try that.

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