Answered
Issue with Playbar going into ‘pause burst’ with sky tv
I have only had the Playbar for a week so I am not sure if this is only since the last update I got a couple of days ago although this has happened constantly since then only so it could be.
When changing channel from HD to non HD on my sky q box I lose sound and need to either open the sonos app and change to a music source and flick back to TV spurce to get sound or switch the sky box on/off standby. When viewing the about my sonos section of the app it says the audio spurce is pause burst. I am connected directly to the sky q box with optical not through the tv and it’s set perfectly in Dolby Digital with rest sound in usually Dolby dogital 5.1 or 2.0 depending on the channel. I suspect it’s channels that aren’t plain stereo the change is causing it to go into this pause burst and stop putting out sound.
I submitted a diagnostic from the app code: 8052223
When changing channel from HD to non HD on my sky q box I lose sound and need to either open the sonos app and change to a music source and flick back to TV spurce to get sound or switch the sky box on/off standby. When viewing the about my sonos section of the app it says the audio spurce is pause burst. I am connected directly to the sky q box with optical not through the tv and it’s set perfectly in Dolby Digital with rest sound in usually Dolby dogital 5.1 or 2.0 depending on the channel. I suspect it’s channels that aren’t plain stereo the change is causing it to go into this pause burst and stop putting out sound.
I submitted a diagnostic from the app code: 8052223