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TimCooper
Contributor I
June 18, 2020

Intermittent audio from Sonos Arc to Samsung QE65Q95T

Setup Sonos Arc with One SL and Sub Gen3 on my Samsung TV. Synced up perfectly with HDMI ARC connection and all working great. However for some reason occasionally after shutting down TV for the night, the next day the audio comes on and then stops for a second or so before starting again. This repeated continuously, unless I disconnect and reconnect the HDMI connection or reboot the Sonos ARC. rebooting the TV has no impact, so the problem looks like the ARC. Interestingly if I go to the Sonos Source I don't get any signal from the Sonos when the issue is present? However when it's all working properly, I get signal okay and see the Sonos curved lines screen. 

Diagnostics have been submitted on I'd 1258411113

 

Any help appreciated

 

 

 

 

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    jfildes
    Lyricist I
    May 26, 2021

    Update = Had the new Samsung update (1461) about two weeks ago. Started from scratch again with Sonos and TV settings. This time picked up but not totally compliant. Changed out the supplied HDMI with an Amazon Basics and I now have a fully functional Sonos system with no drop outs and superb quality. 

    Hope this fix works for others on this post.  

    Nope. I have that update but still only working for a day or so at a time and then it loses the sound. C’mon Sonos - what are you playing at?

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