How secure is our registration information? Is Mirai a possibility for Sonos speakers?

a lot of the old forum regulars evaporated.
The way this 'community' is structured doesn't incite me to pitch in as I was used to doing. I've got the distinct feeling 'the old forum regulars' are being used to function as non-paid Sonos employees. Those 'regulars' play the role of a regular first line helpdesk, and the Sonos employees only get to work as a second line helpdesk. Doesn't feel right to me.

Intersting perspective, beynym. That's exactly the same kind of behaviour I've seen in most communities that I've either partaken in, or managed.Those who have knowledge and desire to help do so. And frankly, there's quite a few folks who are members here who seem to have even greater knowledge about the way the system works than the folks who are paid to be community managers. And are quite willing to help those who ask for it.

I applaud, and respect those who do so. I lament the fact that many of us, myself included, sometimes become short or less than helpful, since we often seem to be answering the same question over, and over, and over.... I admire those community managers from Sonos who seem to do a great job keeping things in check. Having managed several groups of community managers, I recognize how difficult their job is. Especially given the hate often spewed on them, when they're likely not the decision makers, but those who just have to pass on a message that someone above them has expressed.

But If you feel it's not for you, I do respect that. There's never going to be a perfect environment for every type of user, just like there's never a piece of software that is perfectly designed for me. Every company has to look at the question of "how do I best serve the maximum amount of people, with the least amount of resources, so I can continue to be profitable". That generally leads to losing contact with corner cases that are equally as valid as the mainstream, but just can't get the amount of attention that they need. I've been looking for a solution to that my entire professional life, and haven't found a great solution yet.

I'm sorry that you don't feel comfortable in this environment. However, I'll continue to assist those who I think need help, mostly because I believe that the Sonos environment, once set up properly and functioning, is a balm for the soul. Do I think Sonos is perfect? No. Would I love to be a product manager at Sonos? Sure. But no, I'm not a Sonos employee, just a former musician that enjoys technology and having pretty good music going in the background in my home.

But the bottom line is, what works for me doesn't necessarily work for you. And I'm wise enough to admit that I am not the center of the universe, and that other perspectives are equally valid as mine.

I hope you find someplace where you can feel that it's "right" for you.