How do I reset my play bar to the factory setting ?

Unable to enter factory reset mode.

Have been advised after diagnostics that this is a software issue and unit needs to be booked in for repair.

 
I have just tried the reset procedure and instead of flashing amber I get

Initial flashing white and red followed by flashing green

I’m now having this reset issue. Awesome. Owned the unit for three days.

I’m now having this reset issue. Awesome. Owned the unit for three days.

Why are you factory resetting a three day old product? Factory reset wipes out all your account/service/playlist data (including diagnostic data that Sonos can use for support) and is almost never needed unless an update has failed or something else catastrophic. From the very top of the Factory Reset Support Page:

https://support.sonos.com/s/article/1096?language=en_US

Factory resetting any of your Sonos products is not recommended and should not be done in an attempt to resolve an issue.


So now that we have that out of the way, what exactly is the problem you are trying to fix, and what is the LED status on your device right now?

jgatie

Following Sonos’s own troubleshoot guides, it leads me to a factory reset as a necessary option. The light is a solid white at all times. Power cycling, does absolutely nothing. I spent two hours trying twenty different things with zero success. There’s absolutely no reason this device can’t operate as a plug and play option out of the box, through use with an optical cord.

jgatie

Following Sonos’s own troubleshoot guides, it leads me to a factory reset as a necessary option. The light is a solid white at all times. Power cycling, does absolutely nothing. I spent two hours trying twenty different things with zero success. There’s absolutely no reason this device can’t operate as a plug and play option out of the box, through use with an optical cord.


The quote above is from Sonos support page and expressly says it does nothing to resolve an issue. There is no reason to factory reset unless advised to do so by a Sonos technician, or you are selling a device to another party..

As to your particular situation, I recommend calling Sonos support directly. There may be a fault with that particular unit, in which case they will tell you return it to the store you bought it, or start the RMA process.