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Contributor I
April 23, 2013

how do i get rid of not available message that pops up on my samsung when pressing the volume button

how do i get rid of not available message that pops up on my samsung when pressing the volume button
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16 replies

Lyricist I
August 13, 2015
To get the message off of my Samsung I had to reset my Directv RC71 remote to forget my Samsung. Then I did the auto reprogram on my Directv remote to setup my Samsung TV. Then I setup my Sonos for audio on the remote and it gave me an option to use the soundbar for audio only, which I hadn't seen before. Now "not available" message is gone
Jimgubbels
Trending Lyricist II
August 17, 2015
Dear all I have goooood news for you After month of fight with Samsung development engineers they will finaly correct this insupportable message. Here is what's comming : - for the new H séries coming on 2014 the message will come only once and there will be an option ''never show again'' - for the 2013 F série there will be an update made in the next months to do as H séries I hope that H séries in USA will be as ours in France. Best regards to all

Can someone pleas confirm above mentioned update for the 2013 F serie? Or is there already an other way to fix the issue with the message?
Philip_16
Contributor II
September 19, 2017
I just followed the instructions on the Sonos website to program my Tivo remote for Dennon, and then my Samsung TV doesn't give the message:

Just be sure to select the right remote and go from there!
https://sonos.custhelp.com/app/answers/detail/a_id/2083/kw/annoying%20messages
Avid Contributor III
February 2, 2018
A solution I posted on another thread has worked for me...

I found that with the Harmony Universal remote I could choose the Sonos Playbar as a device to add (in the MyHarmony desktop app). I configured the remote's up, down, and mute button to same commands as the Sonos device.

Had the Sonos device not been available as a choice, I was going to add any receiver and then map the remote's volume buttons to that non-existent device.

The key is to get the buttons on the remote to NOT be mapped to the TV's volume commands.
Lyricist I
May 12, 2018
This worked for me. I went through the entire set up and everything was working great except for the "not available" message every time I used the volume. I used my original Samsung remote and went back into the Menu > Sound > TV Speakers and turned them back to "On" from off (Sonos has you turn them off during the setup). I then lowered the volume on the TV itself to 0 and put it on mute. The Direct TV remote I had set up during installation still controls the Sonos. The onscreen "Not Available" message is now gone when controlling the volume. I hope that helps someone else.
Lyricist I
August 3, 2018
This worked for me. I went through the entire set up and everything was working great except for the "not available" message every time I used the volume. I used my original Samsung remote and went back into the Menu > Sound > TV Speakers and turned them back to "On" from off (Sonos has you turn them off during the setup). I then lowered the volume on the TV itself to 0 and put it on mute. The Direct TV remote I had set up during installation still controls the Sonos. The onscreen "Not Available" message is now gone when controlling the volume. I hope that helps someone else.

Thanks so much! This worked for me.