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strippier74
Contributor I
May 29, 2018
Answered

How do I connect my magic remote for LG OLED 55B7V to Sonos Playbar?

Hi,
I have connected sonos and it works from the app for music easily, I have tried setting the magic remote but it won’t see the signal from the controller. I’ve changed the Simplink to off, set audio out Opitcal lead and stil remote won’t sync with sonos. I do get sound from the tv through my Playbar but still can use remote to turn volume up or down.
I understand sonos looks for an infra red signal but the magic controller isn’t infra-red, old magic controllers appear to be able to set up for sonos, how do you do the same for the latest magic?
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Airgetlam
AirgetlamAnswer
May 30, 2018
https://support.sonos.com/s/article/3479
Bruce
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12 replies

Airgetlam
AirgetlamAnswer
May 30, 2018
https://support.sonos.com/s/article/3479
Bruce
    strippier74Author
    Contributor I
    May 30, 2018
    Hi Airgetlam, I have seen that post before however I have the 2017 magic remote (LG AN-MR650A Magic Remote Control) which looks and works differently, any ideas?

    danwen
    Lyricist III
    July 4, 2018
    Hi, I have the same remote and have not yet managed to connect the Sonos Playbar. There is never even a choice of manufacturer on my TV. Have you found a solution yet?
      Airgetlam
      Airgetlam
      July 4, 2018
      I don't think the look makes any difference, the setup should be the same. From what I've read, what you're doing is telling the remote to "forget the bluetooth" and "only use IR", which is what that link explains.
      Bruce
      danwen
      Lyricist III
      July 5, 2018
      I never come to the step of picking manufacturer. A bar that says done comes up before that.
      Airgetlam
      Airgetlam
      July 5, 2018
      Since I don't own one of these, it's really hard for me to troubleshoot for you. At this point, I would recommend that you contact Sonos to discuss it.

      They'll likely have a much greater understanding of the process than I do.
      Bruce
      danwen
      Lyricist III
      July 5, 2018
      Yes, they were at a loss and suggested I should try to contact LG instead. LG have replied that they are looking at it.
      madmaiike
      Lyricist III
      September 17, 2018
      Yes, they were at a loss and suggested I should try to contact LG instead. LG have replied that they are looking at it.

      Crossposted but please do let us know of your outcome - There are a lot of us in the same situation 🙂

      Thanks
      danwen
      Lyricist III
      September 17, 2018
      Hi, you need to change your country setting to UK or in my case Sweden. The use of the universal remote is blocked for some regions.
      madmaiike
      Lyricist III
      September 17, 2018
      Hi, you need to change your country setting to UK or in my case Sweden. The use of the universal remote is blocked for some regions.

      Genius 🙂 This is what I thought.

      Thing is, I've tried to do it through the menu but the only options I had was Israel or Others and still no good.

      I've been looking at how to get to Service Menu to force a different country. If you have any resources on how to do it please share.

      Thanks !
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