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Contributor I
May 3, 2014 8:40 PM UTC

High pitch playbar noise

Hi there, just installed my new playbar. When not emitting music / sound (so when it is powered on but idle) the playbar is emitting a high pitch noise. It's just about audible - but as it is so high in pitch it is very annoying and means I have to turn the power off. What can I do.
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    142 replies

    Lyricist II
    May 6, 2015 6:56 AM UTC
    I've also got the high pitched noise from my Playbar as described by others here. Diagnostics number is 4539324. It's so annoying that we're simply not using it.
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    Lyricist II
    May 6, 2015 1:43 PM UTC
    I've also got the high pitched noise from my Playbar as described by others here. Diagnostics number is 4539324. It's so annoying that we're simply not using it.
    I left it on for several hours and it still makes the noise. Created another diagnostic in case it helps: 4539842
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    Dominique Z
    Retired Sonos Staff
    May 6, 2015 5:38 PM UTC
    I've also got the high pitched noise from my Playbar as described by others here. Diagnostics number is 4539324. It's so annoying that we're simply not using it.
    Hello josteinaj,

    I'd recommend that you call into our support line so that we can take a deeper look at the issue. It may point to an issue with the unit itself but we'll want to rule out other potential contributing factors such as interference or signal issues. 
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    Lyricist II
    May 8, 2015 9:27 PM UTC
    I've also got the high pitched noise from my Playbar as described by others here. Diagnostics number is 4539324. It's so annoying that we're simply not using it.
    I called support today and after some troubleshooting we agreed that I would return the playbar and receive a replacement free of charge. Very friendly and helpful support line, thanks for the help! Hopefully the replacement will be without this defect.
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    Lyricist I
    May 29, 2015 8:24 PM UTC
    I've also got the high pitched noise from my Playbar as described by others here. Diagnostics number is 4539324. It's so annoying that we're simply not using it.
    I have had my playbar for a long time, but over the last 3 weeks I now have a high pitched sound coming from the unit. Have powered down and reset, but still same sound. Very like Tinitus
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    Lyricist II
    Jun 8, 2015 10:26 AM UTC
    Hey all, I seem to be having the same issue - diagnostic : 4629345
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    Lyricist III
    Jun 8, 2015 8:52 PM UTC
    I've also got the high pitched noise from my Playbar as described by others here. Diagnostics number is 4539324. It's so annoying that we're simply not using it.
    I've the same problem myself, I received the PlayBar Friday and have had the same issue after switching my Television off at night...actually noticed this evening that if I have TV volume low enough you can still hear the whistling/buzzing.
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    Lyricist II
    Jun 9, 2015 10:02 AM UTC
    Hey all, I seem to be having the same issue - diagnostic : 4629345
    Ok, here's what I've tried to fix this issue with no success: I've done a factory reset. I've unplugged all cables apart from the power. I've put the soundbar in a different room without any other electronic devices with just the power lead. In all situations I get the high pitch whine. Do I just need to take it back to the store and switch it for another one? Is there anything else I can try? Cheers
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    Lyricist II
    Jun 9, 2015 10:20 AM UTC
    Hey all, I seem to be having the same issue - diagnostic : 4629345
    Hey Mohammed. I'm actually in Australia, do you have an Australian help number?
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    Lyricist III
    Jun 9, 2015 5:50 PM UTC
    I've also got the high pitched noise from my Playbar as described by others here. Diagnostics number is 4539324. It's so annoying that we're simply not using it.
    I contacted support and spoke with a technician today, unfortunately all troubleshooting was unsuccessfull, so It's down to getting a replacement. Great customer service, very helpful....
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