Question

High Pitch Noise When Idle

  • 13 February 2018
  • 3 replies
  • 1909 views

Hi,
I see that there have been other users with this issue, but I am having issues with a very high pitched noise when the speakers go to an idle station (channel not in use) or when a message is on the screen. Noise is very high in pitch and stays on until going back to an active station. I have tried to reset and restore - still having issues. Please help.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

I'd recommend that you submit a system diagnostic within 10 minutes of experiencing this issue, and call in to Sonos to discuss.
Just submitted my diagnostic - 934128153
Hey there, rslap05. Thanks for posting and for the diagnostic report. If you are still experiencing this, please give our support technicians a call. They are able to get a closer look at what is going on and may replace the player if necessary. Thanks!