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Jonnyhadt
Contributor I
April 11, 2017

High Pitch noise on Playbar

  • April 11, 2017
  • 5 replies
  • 1179 views
I've recently moved house and since I have set up by TV playbar it makes a content high pitch noise. I have turned it off etc. and it still persists. It sits in exactly next to thew same items as my other house. It is constant and really annoying so I have to unplug it when the TV is off. What else can I do?
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      5 replies

      Airgetlam
      Airgetlam
      April 11, 2017
      I'd recommend that you submit a system diagnostic and post the number here, so the folks at Sonos can look and see if there's something in the logs that would cause this.

      That being said, I'd guess that it's a hardware fault in the electronics, so it might be worth doing the diagnostic, and then calling in to their CS phone, and they might be able to help you as quickly, especially if there's a replacement needed.

      www.sonos.com/contact
      Bruce
        JonnyhadtAuthor
        Contributor I
        April 11, 2017
        Thank you...I will call them tomorrow
        ratty
        ratty
        April 11, 2017
        The PLAYBAR switched mode power supply has most probably gone noisy. Maybe the physical disturbance when moving house affected it. This is a straight hardware malfunction. Sonos Support will still want a diagnostic so they can identify the unit before offering advice.
          JonnyhadtAuthor
          Contributor I
          April 12, 2017
          Spoken to Sonos....so helpful offered to replace the PLAYBAR even though 2 year warranty was up. Best customer service I have experienced in a very long time and I will continue to build my Sonos collection.....worth every penny ???
            ratty
            ratty
            April 12, 2017
            Good to hear positive news. So often the posts here are complaints...
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