Fix for audio drop out for pair 2nd gen Play 5 connected via line in to TV?

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I have two Play 5s 2nd gen which are paired with line in to right speaker from my tv. Sometimes - and it’s not clear what causes this - I get audio drop out. I have now attached both by Ethernet cables directly to the router - it’s improved but still getting some drop out. I have to use uncompressed setting to maintain lip sync. Is there an optimal set up to avoid the drop out? Thanks!

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John BAnswer

Fair enough. See how it goes. If problems reappear it might be worth experimentally swapping the speakers, i.e. unpair then re-pair pressing the right speaker button, as Ken suggested. Your stereo will be wrong way round for the experiment, but if it works it may be worth putting the stereo back the right way and running a long line in. Hopefully won't be necessary.

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John B

Yes a diagnostic after a drop out would be a good idea. Is your wifi channel width 20 or 40 MHz? Should be 20.

Are drop outs only happening with line in?

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MikeB42

Lyricist I

I have a similar set-up, two gen1 Play:5 speakers configured as a stereo pair left and right of television, using Line-in on left speaker to connect to TV sound. It usually works great but the sound drops out at random times. Wifi signal strong and consistent, altering channels makes no difference. I settled on this solution because the cabinets in this room are built-in with a fireplace in-between so there is no way to run cables between left and right and installing a Playbar would be ugly and/or raise the TV too high off the wall. Equally unexpected problem - my Cox cable box somehow detects the use of external speakers and disables its own audio controls so I can't use the universal remote to control or even mute the output volume to the Sonos.

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MikeB42

Lyricist I

(Forgot to mention - for me, dropouts are ONLY with TV line-in. Playing music works flawlessly. I assume the difference is the lack of compression of the TV audio signal.

Ken_Griffiths

(Forgot to mention - for me, dropouts are ONLY with TV line-in. Playing music works flawlessly. I assume the difference is the lack of compression of the TV audio signal.

Do you have the same problems when the Play-5's are not stereo 'paired' together. If so, then it might be the audio cable. I would test that next.

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lukemontaguAuthor

Contributor I

Ok problem solved! :D

The solution was to attach the right speaker to the router by Ethernet, which created a Boost system. This speaker also has the 3.5mm line in from the TV. Then I changed the Sonosnet WiFi channel from channel 6 to channel 1. Since then it has been working perfectly, am really pleased!

Thank you all for the help.

Ken_Griffiths

lukemontagu,

That’s great news, glad things are now fixed.

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