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GuyB_1
Contributor I
Oct 26, 2013 3:19 PM UTC

Experiencing dropouts on PlayBar with new TV.

I recently purchased a Visio M550SV television. I have set the audio through the Optical Out to Dolby Digital and connected to the PlayBar via an Optical cable (of course {GRIN}). Every few minutes, I experience a brief dropout of the audio while watching TV. Any ideas?
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    mikedagreek
    Enthusiast I
    Mar 15, 2017 7:54 PM UTC
    Yes it's the JS series and the upgrade didn't fix the issue. The cable box is an Arris.
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    Airgetlam
    Airgetlam
    Mar 15, 2017 8:39 PM UTC
    Have (or maybe can) you connect the Playbar optical cord to the Arris? That might be a good indication as to whether the issue is in the TV or not. I have to admit, I'm not familiar with the Arris brand name, but if it has an optical port, and since you don't have any other devices connected to the TV to worry about, it might be a useful test.
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    Bruce
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