Skip to main content
DMC17
Contributor I
November 8, 2021

Dolby Atmos causing audio on Arc to "pop" then cuts out

  • November 8, 2021
  • 82 replies
  • 8128 views

I purchased a Sony KD85X91J in July equipped with eARC so I could listen to content from my Apple TV 4K in Dolby Atmos. The problem I have is whenever I play Atmos content (and ONLY Atmos content). Every so often the Arc has a quick popping sound followed by the Arc losing audio until I back out of the Atmos content I was watching. When I back out I can start the content again in Atmos and it will work for a while until the pop and audio cut out happens again. 

I have a 5.1 setup with the Arc, 2 One SL’s and a Gen 3 sub. The bass and surrounds still play audio after the cut out. Only the Arc is affected. 

The HDMI cables i am using are both rated to handle Atmos content. Link to the cables being used is below. 

https://www.amazon.com/gp/product/B07S1CGQ9Z/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

 

Is there a fix for this issue? It’s very frustrating investing into a system that cannot deliver what it advertises and I’m hoping theres something I’m missing that will easily solve the issue. 

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

82 replies

Show previous replies
smattera
Lyricist I
February 18, 2022

I’ve had this same issue with the Nvidia Shield Pro 2019 and my LG C8 off and on since 2020. Tried different cables, reboots, etc. nothing ever fixes it.

Always works well when using TV apps.

There’s clearly some issue with sending external source atmos (roku, shield, Apple TV, Xbox, etc.) to the Arc through the TV. Sounds like it happens with many different TV models and many different external sources.

    Ewenmeinc
    Lyricist I
    March 20, 2022

    I have a Sonos arc and sub setup with a Sony X90H tv and cannot believe that Sonos still haven’t fixed the popping issue. Only ever happens when watching Dolby atmos content. Have had the issue for over a year now. 
     

    You can’t market yourself as a premium product and have poor after sales support. Listen to the community Sonos. There’s a serious issue….fix it! 

    scotsman1000
    Trending Lyricist I
    April 3, 2022

    Yes, mine popping too. Disney+ Atmos content. Happened 8 times in moon knight. A loud pop and the sounds cuts. Pausing and then playing content returns the sound. Scares me every time.

    Splatapotomus
    Lyricist I
    May 2, 2022

    Xbox Series X user here. Popping only occurs when using “Atmos enabled audio” coming from the Xbox, and never from the Atmos enabled audio of my Sony TV. 

    fieldsttt
    Lyricist I
    May 20, 2022

    I have the same issue with my Sonos Arc / Shield TV 2019 (non pro)

    optimistically waiting for a fix

    bove
    Lyricist II
    May 22, 2022

    This issue appears to be resolved for me with firmware 14.6.2.

    I have the Xbox series X and Atmos content would cause this pop every few minutes. It was pretty awful and definitely unusable in that state. I had to change the Xbox to play 5.1 instead to avoid the issue. 

    After 14.6.2 I changed the Xbox back to Atmos and I have played hours of Atmos content via the Xbox through my Sony A80J to the Arc with zero issues.

    Nothing else has changed in my setup.

    bove
    Lyricist II
    May 26, 2022

    And now on 14.8 the issue is back.

    willhowe
    Enthusiast I
    May 28, 2022

    Could be the same issue as this, as it’s not just related to surrounds dropping out, but also reverb and distortions with the Arc/Surrounds/Subs;

    https://en.community.sonos.com/home%2Dtheater%2D228993/lost%2Dsurround%2Dand%2Dsub%2Dafter%2Dupdate%2D6868561?postid=16594281#post16594281

    Shephmat
    Lyricist III
    June 20, 2022

    I’ve just stated having this issue. Any progress on a fix?

    Chuck XM
    Lyricist III
    June 29, 2022

    Hi, same problem here. My config :

    • TV Sony (no arc used, only HDMI display)
    • HD Fury Arcana for eArc compatibility 
    • hdmi Hue Sync (for Light sync and HDMI switch
    • apple TV 4K (gen1)
    • xbox series X
    • sonos ARC+SUB(gen2)+2xONE

    My arc is New out of the box this week, and I have only Scary POP with XBOX when I come back on the Dashboard after a Game and when I shutdown my headset, always the night to be sure to wake up affraid my children and wife…

    no issue for the moment with my Apple TV 4K, but, I have not a lot of content with atmos because I leave un France and Atmos is not used much.

    but games on Xbox use it.

    Show more replies
    Terms & ConditionsAccessibility statement