Avid Contributor I

Dolby Atmos

8 replies
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Dear all ,

i have noticed when I play Dolby atoms with Netflix with my system (Sonos arc, sub and two Sonos one) the sound cut for 1 second and that happens quick often.

sonuoubhave any advice to fix this issue?

thank you

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Souzy78180Author

Avid Contributor I

Anyone for help ? ;-)

Lead Maestro

Sounds like you have a Samsung TV that needs a firmware upgrade, but hard to tell given the lack of information provided.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Souzy78180Author

Avid Contributor I

Hi controlav,

i have a LG OLED C9

which informations do you need?

Lead Maestro

Hi controlav,

i have a LG OLED C9

which informations do you need?

Make sure you have the latest firmware on the TV.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Souzy78180Author

Avid Contributor I

I did , I have the last update on my tv

Lead Maestro

I did , I have the last update on my tv

In that case I suggest you contact Samsung support and see what they can offer to help.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Contributor I

I did , I have the last update on my tv

In that case I suggest you contact Samsung support and see what they can offer to help.

I'm sure they'll be of great help 😂

Lg C9...Come on.

Souzy78180Author

Avid Contributor I

Anyone for help?
I did unplug the hdmi and the tv for a while and plug back…

i also notice when played Netflix on my Apple TV I’m almost for some of the movie 100% volume up and is not that loud

but With amazon prime the volume it’s only 30% and already very loud .

some of you got this problem?

thank you