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kkeck55
Lyricist III
October 14, 2018
I understand what you are saying....But, like i said previously, LG is not going to come up with a fix for a third party soundbar system. No matter how much we paid for it... I do find it interesting that with my 2016 LG i could not mute the Sonos, but with the 2018 LG I can.....The same cable and connection was used on both models... I appreciate the input..
vazandrew
Enthusiast I
October 14, 2018
This isn't isolated to Sonos, this would apply to any device that works with the CEC protocol. If you search around you can find a lot of complaints about how various control mechanisms don't work/have issues, for various external devices, but it all comes down to the TV being used. Bottom line, the manufacturer should stand behind their TV, and the more that complain the better chance they would look into it.
    kkeck55
    Lyricist III
    October 15, 2018
    Well, i suppose i should consider myself lucky. At least my LG/ Sonos combination does not suffer from any lip-sync problems.....
      apbliv
      Trending Lyricist I
      January 2, 2019
      That is incorrect, that is something displayed by the TV based on how it handles the HDMI CEC protocol. As explained above, there are users who have proper volume indication displayed while others have something more basic like you are seeing, and some have nothing at all. It is dependent on the TV, as you’ve seen yourself between the two LG models, and you would need to contact LG in order to address it. If you’d rather not then that’s your choice, but this has nothing to do with Sonos. I have a panasonic TX-40DX700B. My previous Sony soundbase connected by arc-hdmi displayed volume digitally with no problem on the tv screen. My replacement Sonos beam does not. My family misses seeing the digital indication of volume level. Given the Sony sound base worked fine with the same tv, does this not imply that the problem lies with the Sonos Beam?
        kkeck55
        Lyricist III
        January 2, 2019
        To make this discussion even stranger, Lately every once in a while in the morning when i turn on my LG tv, i see a vertical volume control on the right side of my tv screen with a red progress line. It appears for a couple of seconds then disappears leaving just the normal + and - control...... And no i'm not on drugs...
        ClausRN
        Lyricist I
        June 8, 2019
        Not showing bar or number on samsung too, only volume + -
        Did you find out?
        apbliv
        Trending Lyricist I
        December 30, 2019

        That is incorrect, that is something displayed by the TV based on how it handles the HDMI CEC protocol. As explained above, there are users who have proper volume indication displayed while others have something more basic like you are seeing, and some have nothing at all. It is dependent on the TV, as you’ve seen yourself between the two LG models, and you would need to contact LG in order to address it. If you’d rather not then that’s your choice, but this has nothing to do with Sonos.

        Can you list some of the TVs that show a digital volume indicator with the beam? Thanks.

        Carmoose
        Lyricist I
        January 19, 2020

        A couple of days ago i sent an email to Sono's asking this very question. I have a LG OLED and like all only get the + and - sign for volume....My point is this , if Sonos can make a + and - sign appear on your tv screen, they can make a lot more show as well.... Their answer was that i should come on this board and discuss it with everyone else....So in other words, go away.. I feel as a group if we complain about it enough , we might get some upgrade to the software....Time will tell.

        I agree with you. It is very annoying to be without the digital volume indicator and is the first thing I noticed.

          BoRegard
          BoRegard
          Contributor I
          February 26, 2020

          Add me (and my family) to the list of customers who would appreciate this functionality. 
           

          I also chimed in on LG’s forum here…

          https://lgcommunity.us.com/discussion/4411/sonos-beam-volume-bar-on-lg-oled-b8


          Jamal the LG moderator doesn’t seem very helpful but did eventually agree to escalate the issue. However his last update was June 2019. I am going to attempt escalating with LG support. 

          Barnes210
          Lyricist I
          May 16, 2020

          Id also like this 

          LG oled > Sonos Beam 

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