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Edgie70
Edgie70
Renowned Enthusiast I
January 9, 2022
Answered

diagnostic number

Hi , is anyone from Sonos on here and can check a diagnostic number? I have occasional sound jitter , happens once about every 2 weeks which is strange but it's just done it and this is the number 

943072790

Or am I better ringing ? 

Thanks 

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    Sotiris C.
    Sotiris C.Answer
    Sonos Staff
    January 13, 2022

    Hello @Edgie70, thank you for submitting diagnostics.

    I had a look and observed that you’ve got one of your surrounds wired with an Ethernet cable. This kind of setup is not recommended and I would suggest either wiring your Sonos Beam to the router or, if that is not possible, switching to a fully wireless setup.

    Give that a try and please, let us know if that worked.

    Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
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    2 replies

    Ken_Griffiths
    Ken_Griffiths
    January 9, 2022

    Hi , is anyone from Sonos on here and can check a diagnostic number? I have occasional sound jitter , happens once about every 2 weeks which is strange but it's just done it and this is the number 

    943072790

    Or am I better ringing ? 

    Thanks 

    You may not always find Staff here at weekends, but you can usually chat to Support Staff online via this LINK, so I would maybe try going via that route too.

    Sotiris C.
    Sotiris C.Answer
    Sonos Staff
    January 13, 2022

    Hello @Edgie70, thank you for submitting diagnostics.

    I had a look and observed that you’ve got one of your surrounds wired with an Ethernet cable. This kind of setup is not recommended and I would suggest either wiring your Sonos Beam to the router or, if that is not possible, switching to a fully wireless setup.

    Give that a try and please, let us know if that worked.

    Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.
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