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diagnostic number

  • 9 January 2022
  • 2 replies
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Userlevel 1
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Hi , is anyone from Sonos on here and can check a diagnostic number? I have occasional sound jitter , happens once about every 2 weeks which is strange but it's just done it and this is the number 

943072790

Or am I better ringing ? 

Thanks 

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Best answer by Sotiris C. 13 January 2022, 17:13

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2 replies

Hi , is anyone from Sonos on here and can check a diagnostic number? I have occasional sound jitter , happens once about every 2 weeks which is strange but it's just done it and this is the number 

943072790

Or am I better ringing ? 

Thanks 

You may not always find Staff here at weekends, but you can usually chat to Support Staff online via this LINK, so I would maybe try going via that route too.

Userlevel 3
Badge +3

Hello @Edgie70, thank you for submitting diagnostics.

I had a look and observed that you’ve got one of your surrounds wired with an Ethernet cable. This kind of setup is not recommended and I would suggest either wiring your Sonos Beam to the router or, if that is not possible, switching to a fully wireless setup.

Give that a try and please, let us know if that worked.

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