Hi , is anyone from Sonos on here and can check a diagnostic number? I have occasional sound jitter , happens once about every 2 weeks which is strange but it's just done it and this is the number
943072790
Or am I better ringing ?
Thanks
Answered
diagnostic number
+8Best answer by Sotiris C.
Hello
I had a look and observed that you’ve got one of your surrounds wired with an Ethernet cable. This kind of setup is not recommended and I would suggest either wiring your Sonos Beam to the router or, if that is not possible, switching to a fully wireless setup.
Give that a try and please, let us know if that worked.
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Hi , is anyone from Sonos on here and can check a diagnostic number? I have occasional sound jitter , happens once about every 2 weeks which is strange but it's just done it and this is the number
943072790
Or am I better ringing ?
Thanks
You may not always find Staff here at weekends, but you can usually chat to Support Staff online via this LINK, so I would maybe try going via that route too.
+16Hello
I had a look and observed that you’ve got one of your surrounds wired with an Ethernet cable. This kind of setup is not recommended and I would suggest either wiring your Sonos Beam to the router or, if that is not possible, switching to a fully wireless setup.
Give that a try and please, let us know if that worked.
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