I've just bought and set up a new Samsung UA55F8000AM television, along with a Sonos Playbar, Sub and 2x Play:1 for a home theatre set up. The set up has gone relatively well, however I'm having trouble controlling the volume correctly. I've tried to disable the TV speakers, however when I change the TV speaker settings to "External Speakers" the remote no longer controls volume, and an error message is displayed on the screen saying to control the volume on the external speakers. If I reactivate the TV speaker, the TV volume is controlled by the remote, however the Playbar does not change volume with the TV - instead, the Playbar volume must be controlled via the Sonos App on my iPhone. Can I reset the Playbar and attempt to set it up correctly? Please help!!
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Hello Nicolas,
Please take a look at this FAQ, it will walk you through setting up the remote control for your particular TV.
Your TV has a special sensor that needs to be integrated into the volume control.
Please let us know if you run into further issue with this. You can also reach out to our PLAYBAR specialists directly and they can troubleshoot with you live to get you squared away.
Please take a look at this FAQ, it will walk you through setting up the remote control for your particular TV.
Your TV has a special sensor that needs to be integrated into the volume control.
Please let us know if you run into further issue with this. You can also reach out to our PLAYBAR specialists directly and they can troubleshoot with you live to get you squared away.
I found that with the Harmony Universal remote I could choose the Sonos Playbar as a device to add (in the MyHarmony desktop app). I configured the remote's up, down, and mute button to same commands as the Sonos device.
Had the Sonos device not been available as a choice, I was going to add any receiver and then map the remote's volume buttons to that non-existent device.
The key is to get the buttons on the remote to NOT be mapped to the TV's volume commands.
Had the Sonos device not been available as a choice, I was going to add any receiver and then map the remote's volume buttons to that non-existent device.
The key is to get the buttons on the remote to NOT be mapped to the TV's volume commands.
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