Connect:AMP - no sound coming from speakers...

1 reply
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I have a very basic setup - base station and Connect:AMP with a pair of outdoor speakers. The system has been working fine for 2+ years. Its a seasonal place, so last weekend I reconnected the outdoor speakers and found that no sound was coming from the Connect:AMP. The app was connected and thought it was playing music. I checked the speakers and wiring (using a battery) and those were fine. I tried resetting the base station and adding the Connect:AMP as a new component and still have the same problem. Could this be a firmware issue? Anyone have any ideas?

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Keith NAnswer

Sonos Staff

Hi there, MDP41. Thanks for posting. If you've checked the wiring and the speakers using a different audio source than the Connect:Amp, I would recommend submitting a diagnostic report while attempting to listen to audio on the speakers. Be sure to reply here with the confirmation number it gives at the end. I will then see if I can catch any errors in the report. Thanks!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

Keith NAnswer

Sonos Staff

Hi there, MDP41. Thanks for posting. If you've checked the wiring and the speakers using a different audio source than the Connect:Amp, I would recommend submitting a diagnostic report while attempting to listen to audio on the speakers. Be sure to reply here with the confirmation number it gives at the end. I will then see if I can catch any errors in the report. Thanks!

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

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