I set up our new Beam, and while it is working fine, when we attempt to use the volume control on our Comcast remote, we see an obnoxious "Not Available" message on the TV every time we turn the volume up or down. Has anyone else experienced this? For what it's worth, I had to use the optical cable setup because our Samsung TV doesn't have an HDMI Arc connection.
Best answer by mrmsuser7720 July 2018, 19:20
Solution! Customer Support had me enter a code on my Comcast remote that eliminated the annoying "Not Available" message. The step was to press the setup button on the Comcast remote for 3 seconds and when the red light turns to green, I entered the code 33919 on my remote and voila - no more annoying "Not available" message on the TV!
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