Best answer by Jeff S
Are you getting a particular error when setting things up? If the TV has Anynet, you may need to enable it in the TV's system settings, or expert settings. It may also help to remove all HDMI devices from your TV, reboot the TV, then add the Beam back to the TV and see if you can get set up. After setting up, you can add back the other HDMI devices 1 by 1.
If these steps fail, please submit a diagnostic report and reply with the confirmation number.