Contributor I

Answered

Can't add Playbase; no chime, no connection.

13 replies
2554 views

I've owned two Sonos:1 and a Playbase for a few months and have not had any problems with them until now. They were all grouped together under "Living Room." However, a few days ago when I opened my Sonos app it said that a speaker had been lost from the group so I needed to reconnect. It wouldn't let me do anything else until I tried to re-add this lost speaker. I was quickly able to get the Sonos:1 speakers reconnected and grouped in Living Room. However, each time I try to add the Playbase, it won't chime when pressing the button and then just flashes orange for awhile, then changes to solid orange, then eventually solid white. It will not connect.

Sonos Playbase

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Ryan SAnswer

Retired Sonos Staff

7883320

Thanks. As I suspected, there's an issue with your PLAYBASE. I've created a ticket for you with the support team and they'll be in touch shortly to help further.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

G

gene2367

Lyricist III

I would restore the Playbase to factory settings and start over. Then add Play 1s after Playbase is restored.

M

mlmcgovernAuthor

Contributor I

Did the reset. It's flashing green now, and the button chimes, but still won't connect.

G

gene2367

Lyricist III

Try unplugging the Play 1s and see if the Playbase will connect without the Play 1s in the mix. Just curious. We're the Play 1s set up as surrounds to the playbase or as standalone paired stereo speakers?

Ryan S

Retired Sonos Staff

Would you be able to try wiring that PLAYBASE into the network temporarily? It sounds like there might be an issue with that unit. If it can connect on the wired side of things, you can follow these steps to submit a diagnostic from your Sonos system and then reply back with your confirmation number.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

M

mlmcgovernAuthor

Contributor I

7883320

Ryan SAnswer

Retired Sonos Staff

7883320

Thanks. As I suspected, there's an issue with your PLAYBASE. I've created a ticket for you with the support team and they'll be in touch shortly to help further.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

M

mlmcgovernAuthor

Contributor I

Ok, thank you, Ryan!

B

Boogeydog

Lyricist I

Hi.i am having the same issue with my playbase..help....

J

John B

I suggest start a new thread with a diagnostic number if you can. Do NOT follow the advice given in earlier post to factory reset

M

mlmcgovernAuthor

Contributor I

Having the exact same issue as I posted about above again. Sonos replaced my Playbase, but now I'm having the same issue with the new Playbase. Randomly dropped off wi-fi and now won't reconnect no matter what I do.

Submitted diagnostic: 239809162

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