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jannabana69
Prominent Collaborator I
January 10, 2018

Can people stop complaining about DTS?

Not sure where to post but I need to chime in. I love this forum, but a question for all the complainers of DTS not being supported. Did you actually research before you purchased this very expensive equipment? I have read so many people whining “I’m going to return my Sonos” or I’m selling my gear” or “wahhhhhh I’m not buying Sonos unless they give me DTS”. I spent hours researching before I even went to the store to give it a listen. It very clear and in no way hidden that this equipment is geared towards streaming media and music. It clearly states that DTS is not supported. To be honest, I didn’t even know people still watch DVDs! Wait....are VCRs still around too?? People think that Sonos is not listening. I believe they are listening and their answer is NO. They have a very specific brand with one goal in mind. Add music easily throughout your whole home. I think the 5.1 is a bonus but it’s not their claim to fame. I have the 5.1 set up and a couple Play 5s and could not be happier with them. Movies AND Music sound great.
Please stop complaining. If the equipment is not exactly what you want, don’t buy it and please don’t whine that you would buy it “if”. Should I call Apple and tell them I’ll buy thousands of dollars of their brand if they “would simply integrate windows 10” to their interface? Ok, enough venting for 1 day. Phew, that felt good! Bring on the hateful comments, I can handle it.
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174 replies

Trending Lyricist I
July 23, 2018
I beleive the industry failed Sonos. Such as there was obviously a standard set at one point to use dd 5.1 via optical out from tv as a standard. That many tv manufacturers decided to skimp on and leave off.
And there I was thinking that it was Sonos that "skimped" and left DTS (and HDMI) off!

You learn something new everyday. :$


Lol it's 2 a.m. and I'm laughing alone in my living room!
The TV industry has failed poor Sonos...
And the other guy answer... about Sonos being the one skimping on important features...
Oh I wish I had been the one giving that so truthful answer lol
Hahahaha! That's a good one sir, you made my day!

Geeze it's always good for the moral to read this Sonos forum. It sounds like half people who are posting are real customers who know what they're talking about (that Sonos is a very flawed product) and the other half that sounds like Sonos employees who don't have a clue how their Sonos product is flawed.

I agree, DTS and HDMI are features that have been standards for so many years, but I guess the Sonos guys are living on another planet. Because if the Sonos guys were living on Earth, where the hell were they when was released the Signature Edition of Ridley's Scott movie : Gladiator. Yes that old 2000 old movie with Russel Crowe that had DTS-ES soundtrack. One of THE movie that every, EVERY, real home-theater aficionados have watch to enjoy their DTS compatible system (and to test it).

Anyone who watched that movie, from that day, knew how DTS was lightyears ahead of Dolby. And Gladiator is only one exemple.

It's still the same today. DTS-HS Master Audio is giving the finger to Dolby TrueHD. There's no comparaison when you have a system that actually can benefit from lossless audio codec (by that I mean a system that performs with excellence in audio reproduction, not a system that adds Dynamic this, Audyssey that, DSP all the way baby, not a system that tries very hard to make me believe I'm sitting in the Kodak theater, or the Viena Opera).

If you want to know what DTS is, do yourself a real treat, buy "Joe Bonamassa - Live from the Royal Albert Hall" Blu-ray and listen to the DTS-HD Master Audio soundtrack. Listen to it in 2 channel. Without any DSP or any other stupid marketing scam that actually destroys the sound. You will see Joe Bonamassa play at the Royal Albert Hall in London, you will feel you are sitting in the audience with all those people who lived that magic moment that night at the Royal Albert Hall.

That Blu-ray was out on the market in 2010. That's pretty close to when the Sonos Playbar was put on the market. I guess the guys at Sonos don't like Joe Bonomassa otherwise they would have walk on their hands head upside down in front of their CEO to be allowed to put DTS decoding into Sonos. Because even without lossless codec (yeah since Sonos was "smart" (cough!) not putting HDMI) standard DTS-ES is still lightyears ahead of Dolby Digital.

Or well maybe the other guy was right after all, Sonos is solely a multi-room streaming product. Period.
It's us, home-theater aficionados that wish Sonos was a stellar 5.1 home theater system. We wish Sonos was what is it not intended to be. Our bad. We should stop whining and start seing Sonos has an expensive multi-room streaming device. Period.

Euh... wait! Maybe it's the DTS guys who failed Sonos by not being able to convince them to make the Playbar DTS codec compatible???

Everyone on the DTS forum!!!
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Trending Lyricist I
July 23, 2018
I think this topic is frankly ridiculous.

Sonos has a lot of Home Cinema booths set up in retail stores worldwide, in which they advertise their expensive playbar-sub-two rears as a complete home cinema system. What they don't tell you is that if you buy one, you are severly restricting yourself in terms of content you can play on your system.

The core of the problem is not that dolby digital 5.1 does not sound good or immersive. It's that your Sonos system it is unable to play a lot of common audio sources that feed into a typical home cinema system.

For crying out loud more than 80% of Blu-rays have DTS audio tracks. If you have a 4k / HDR television, and you want to experience ultra HD bluray 4k content, which is vastly superior in terms of visual quality to what Netflix streams, unless you have a very expensive blu-ray player that transcodes, you will have either stereo or no sound.

This is also foregoing the possibility that streaming services will move to higher fidelity sound codecs such as DTS and DD TrueHD in the coming years (which they will). That would mean that unless you get a transcoding device, you and your Sonos home cinema system will be stuck in stereo.

If you are okay with getting stereo sound in 2018 from your $1600 Sonos Home Cinema system, be my guest. I'm not, which is why, like others, I'm trying to get my voice heard. We are locked in the ecosystem, switching costs are high, which is why Sonos is getting away with this kind of stuff.

I seriously do not get why you are complaining about people raising this issue. If it does not affect you, good for you. This issue is a big issue for alot of people though.

If you think Sonos is making the decision to not support modern audio codecs and connections out of practical, design and 'love for audio' considerations, you are kidding yourself. Sonos is gearing up for an IPO and has in the past year laid of plenty of employees. They are pursuing a fat bottom line on the short run. That is exactly why they are targeting the technically unsavvy affluent consumer, looking for a premium home cinema system.


Bravo, succinctly put.


What they said x100 ;)


What TellerNavynuts wrote... so true. Brilliantly resuming this argument in few words.
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Contributor I
August 29, 2018
It would be great if DTS was a supported format!
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Lyricist III
September 6, 2018
I like how all of my favorite Blu Rays won’t play on my new $2K surround sound system. Or the fact if I wasn’t geeky enough to change the audio settings to PCM, I’d get no sound at all. I’m just curious what SONOS was thinking for the average consumer? I bet they’re filling a lot of jobs in their “technical support” department. Just buy the damn license ageeemwnt & give us the software update!! I should’ve bought the Bose. *sigh*
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September 6, 2018
I like how all of my favorite Blu Rays won’t play on my new $2K surround sound system. Or the fact if I wasn’t geeky enough to change the audio settings to PCM, I’d get no sound at all. I’m just curious what SONOS was thinking for the average consumer? I bet they’re filling a lot of jobs in their “technical support” department. Just buy the damn license ageeemwnt & give us the software update!! I should’ve bought the Bose. *sigh*

Be happy you're still able to change your settings. I made the mistake of doing the 9.0 update and now I can't get at my settings.
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Trending Lyricist I
September 11, 2018
Criticism, or as you like to say "complaining", brings change.. or at least should, and people want, expect and deserve change. The system sounds great for a good portion of content, costs a premium but can't handle a basic media format that many still use to different extents. It'd probably cost Sonos cents or dollars on each unit to implement but I imagine they are losing out on many high dollar sales from those who deem DTS necessary. It'd not just be great for current customers who watch Blurays now and then but it'd be a good business decision. I hope Sonos stock going public will help push this.
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Trending Lyricist I
October 9, 2018
This is a ridiclous argument to be having in 2018 when even $100 Visio soundbars play DTS. SONOS claims the Playbar is for home theater, BUT according to the Costco website (who is now selling the playbar) it will play all formats connected to it - including Blu-ray players. I called Costco and guess where they got that information? The manufacture - SONOS. What a pack of lies. So even doing research beforehand is misleading.

My 100 disc Blu-ray collection has about 60% DTS discs. Guess what - I get no sound unless its PCM. I have the sub, and 4 play 1's which are all great but the playbar is a total letdown. I would love to return it but SONOS is not willing to tack back a 8 week old product.

SONOS tells me there is no demand for DTS support - bull. I'm pissed off because rather than showing off my OLED TV with awesome sound I end up playing most movies thru the TV speakers and not my $2000 sound system.

I'm the sucker - and my wife reminds me of that every time I have to change audio output for DTS.
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Trending Lyricist I
October 9, 2018
Oh by the way, I own an Oppo 203 which plays about every format made. SONOS recomended I buy another Blu-ray (Samsung) which will convert DTS to 5.1. Just what I want to do. Spend $500 on a blu-ray player $2000 for SONOS speakers and then go buy a second blu-ray player to hear half of my movies.

I agree with the above statement I should have bought the Bose.

I'm really pissed off about this! But SONOS doesnt seem to care one bit.
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Contributor I
October 10, 2018
I am another user that would like to see DTS. They missed the boat with the Playbase, which was just a reshaped Playbar and again have failed to deliver with the Beam; although this has HDMI finally.

I suspect there may be a technical reason why they cannot deliver DTS, rather than licensing.

Just jumping at straws, but the increased bandwidth of DTS doesn't play nicely with the current code Sonos uses.
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Airgetlam
October 10, 2018
While I'm unwilling to give up on my "there's a licensing issue", I do also thing there's some potentials around DTS around an optical connection...although that's a bit more murky. I've seen websites that state it *is* possible, and others that it *isn't*. So, I can easily imagine that Sonos would have some issues around that aspect as well.

There's a lot of PLAYBARs and PLAYBASEs out there, without the HDMI interface. One wonders what the future will bring.
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Bruce