Beam will not emit television audio

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Hi! My Beam is playing music, and will turn on and off my Samsung TV...but it isn't playing the tv sound. For just a second my TV sound plays through the TV and then stops. I am using the HDMi connection.

No audio while playing

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melvimbeAnswer

Controlling the TV is CEC, while audio through the HDMI to Beam is ARC. Are you sure your Beam is connected to the ARC labeled HDMI port on your TV? That could explain what you're seeing.

You may also want to try and setup the TV audio again. You can go to More -> Settings -> Room Settings -> Your Beam room -> TV Setup.

Danny

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Airgetlam

Try unplugging your TV from the wall for two minutes, then plug it back in. After plugging it back in, wait a minute, then test.

It might be worth double checking to see if there’s a software update for the TV, as well.

Bruce

S

Spri8

Lyricist I

Hey there,

had the same issue but managed to sort it out.

Tv is an older Samsung Smart (UE46ES8000).

After a number of attempts with the App saying all was well - bit still no sound; i tried fiddling with Samsung Audio options.

First weird thing, once the Beam was physically connected, most of the Samsung Audio menu gets disabled. Only way to get options back, was pull the ARC and disconnect/restart the tv.

Once back on, with Samsung menus restored, switched the tv to internal speaker only, then Reset the audio settings for good measure.

This done, went through the Sonos App Tv Setup again, reconnected ARC and voila!, suddenly started working.

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