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Londonbound
Contributor II
April 17, 2021
Answered

Beam surrounds

Hi all

I have a beam and just purchased 2 ones to act as surrounds. I have a Samsung tv which is about 6yrs old. It has a hdmi port but it is not hdmi arc so I am connecting the beam via optical. I also have an Apple TV I use as a set top box. Difficulty I am having is because my beam is connected via optical I can only get pcm audio from my tv and the surrounds are extremely low volume. The tv supports dts neo 2.5 but only through the hdmi not the optical, it seems.
 

Is it even worth having the surrounds with just pcm? i have to say I expected a lot better than this for $400.
 

Any help much appreciated 

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Corry P
Corry PAnswer
Sonos Staff
April 21, 2021

@Londonbound 

Thanks for trying those steps, but I think at this point it may be an idea to get in touch with Samsung technical support for how to get your TV to output Dolby Digital 5.1 over the optical link - and ask them if it will “passthrough” Dolby Digital from an external source, which it may not do.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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GuitarSuperstar
Lead Maestro
April 20, 2021

FYI… the HDFury Arcana doesn’t support the Beam.

"Receive with simplicity everything that happens to you." - Rashi
106rallye
106rallye
April 20, 2021

Ah, sorry, Is the Arcana eARC only? Didn’t think of that.

@Londonbound What are the sound settings on you ATV when you connect it via optical?

LondonboundAuthor
Contributor II
April 20, 2021

@106rallye what do you mean by ATV? Apple TV? It was set to auto - I’ve now manually set it to Dolby 5.1 (the other option was stereo). but my tv is still providing pcm. The other option on the tv is dts neo but when you move to neo, the hdmi indicator comes up on screen; so seems it is only through the hdmi, when the beam is  through optical of course. 

Dolby digital etc are still greyed out as per the pic above. 

106rallye
106rallye
April 20, 2021

Yes, ATV=Apple TV. I meant the settings on the Apple TV when you would connect it to the Beam via optical, but maybe your Apple TV doesnot have an optical connection.

LondonboundAuthor
Contributor II
April 20, 2021

No, Apple TV just has hdmi

Corry P
Corry PAnswer
Sonos Staff
April 21, 2021

@Londonbound 

Thanks for trying those steps, but I think at this point it may be an idea to get in touch with Samsung technical support for how to get your TV to output Dolby Digital 5.1 over the optical link - and ask them if it will “passthrough” Dolby Digital from an external source, which it may not do.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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