My beam has stopped working on my Samsung tv. I can play music from iPhone ok. I tried using a new hdmi cable but that didn’t help. The anynet + is switched on on my tv. I haven’t done anything different & it just stopped working. What can I do?
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
The first thing I’d try is actually a reboot of the TV, by unplugging it from the wall for two minutes. Once you’ve plugged it back in, test, and also check for software updates for the TV.
Userlevel 7
In addition to what 
Cheers!
I have done all that. It’s not recognising the beam.
I have factory reset the tv & it automatically finds the sky box but doesn’t find the Sonos beam. The anynet+ is on but how can I check it’s working? Everything has been working well & then it suddenly stops working.
Apart from checking the HDMI cable, I would remove all other HDMI connected devices, apart from the Beam. Then power off/on (not standby) both TV and Beam and see if it works then.
If it does work, my thoughts are that one of the other HDMI connected devices is stealing focus of the HDMI CEC controls. It’s a case then of finding the ‘problem device’ by cabling them one at a time back to the TV and when identified, turn off its HDMI-CEC controls, or use a HDMI CEC-Less cable or adapter.
Ok I have been on to Samsung & they remotely went into my tv & reset the anynet+ port & now my beam works.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.