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Redporti
Contributor I
February 17, 2020
Question

Beam stopped working on samsung tv.

My beam has stopped working on my Samsung tv. I can play music from iPhone ok. I tried using a new hdmi cable but that didn’t help. The anynet + is switched on on my tv. I haven’t done anything different & it just stopped working. What can I do? 

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    6 replies

    Airgetlam
    Airgetlam
    February 17, 2020

    The first thing I’d try is actually a reboot of the TV, by unplugging it from the wall for two minutes. Once you’ve plugged it back in, test, and also check for software updates for the TV.

    Bruce
      AjTrek1
      AjTrek1
      February 17, 2020

      @Redporti 

      In addition to what @Airgetlam has offered you might check your settings in the sound menu of your Samsung to be sure they’re set to External Speaker.  I say this...as a software update may have downloaded automatically (with Auto-Update) and reset things to factory default. Just another guess :thinking:

      Cheers!

      Together Everyone Achieves More = T.E.A.M.
        RedportiAuthor
        Contributor I
        February 17, 2020

        I have done all that. It’s not recognising the beam. 

        RedportiAuthor
        Contributor I
        February 17, 2020

        I have factory reset the tv & it automatically finds the sky box but doesn’t find the Sonos beam. The anynet+ is on but how can I check it’s working? Everything has been working well & then it suddenly stops working. 

        Ken_Griffiths
        Ken_Griffiths
        February 18, 2020

        Apart from checking the HDMI cable, I would remove all other HDMI connected devices, apart from the Beam. Then power off/on (not standby) both TV and Beam and see if it works then.


        If it does work, my thoughts are that one of the other HDMI connected devices is stealing focus of the HDMI CEC controls. It’s a case then of finding the ‘problem device’ by cabling them one at a time back to the TV and when identified, turn off its HDMI-CEC controls, or use a HDMI CEC-Less cable or adapter. 

        RedportiAuthor
        Contributor I
        February 18, 2020

        Ok I have been on to Samsung & they remotely went into my tv & reset the anynet+ port & now my beam works. 

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