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Alevynyc
Contributor I
Aug 10, 2018 2:22 AM UTC

Beam sound quality problem

Beam is breaking up / is crunchy / there is static nois
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    5 replies

    UKMedia
    UKMedia
    Aug 10, 2018 8:54 AM UTC
    Beam is breaking up / is crunchy / there is static nois

    Hi

    Is this when outputting TV or streaming music?
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    Remember: Sometimes Red Wine helps :)
    AlevynycAuthor
    Contributor I
    Aug 10, 2018 5:54 PM UTC
    When outputting TV. And ONLY when playing old movies? For example, Casablanca... There is distortion. Deadpool... No distortion. I've tried it with a dozen different films. Always the same. Contemporary movies sound great, older films it sounds like there is a blown speak, even when the volume is turn way way down.
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    UKMedia
    UKMedia
    Aug 10, 2018 6:05 PM UTC
    I think you'd best call Sonos support.
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    Remember: Sometimes Red Wine helps :)
    Ryan S
    Ryan S
    Retired Sonos Staff
    Aug 10, 2018 6:53 PM UTC
    I think you'd best call Sonos support.
    This may be the best bet. You can give us a call on our support line using those contact details.

    I'm curious about some more details here though. What is the source of your movies here? Are you watching off of a streaming service or are you playing from another device through the TV?

    Can you go into more details on how your Beam is connected up and what devices you're using to get audio from start to finish? The more detail the better in this sort of situation.
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    AndyOfEngland
    Contributor I
    Nov 17, 2018 11:02 AM UTC
    Hi, did you get any answer to this at all?

    I have a beam and from time to time, I get stuttering audio. The sound often corrects itself but it’s not something I’ve had before.

    The input source is a Sky Q box with local content (not streamed) and it’s using a HdMI cable plugged into a brand new Samsung TV.

    Cheers
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