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Neithal
Contributor I
December 9, 2020

Beam randomly plays a few seconds of sound from TV (?) despite TV being off

  • December 9, 2020
  • 15 replies
  • 589 views

I have a Sonos beam and an an Philips ambilight TV. Recently, despite TV being off a few seconds of sound comes out of the beam. This is also now happening when I play Sonos radio or Apple Music from the Sonos app through the beam 

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15 replies

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mwmw
Lyricist III
January 14, 2021

Issue just happened again, so reinstalling firmware did not fix it. I’ll get back to Philips.

Stano
Lyricist I
February 26, 2021

Same issue here, same Ambilight TV and Beam combo whereby the beam often plays random streams at random times when the tv is off! 
 

Be nice if we got a resolution or something to try other than the obligatory switch it off response…..

mwmw
Lyricist III
February 26, 2021

I chased Philips a few days ago…

”We thank you for your patience whilst your case is under investigation. Please be advised we will update you as soon as more information is available.”

Garethtwentyfive
Lyricist I
March 10, 2021

I’ve got an Ambilight OLED Philips TV and this has also been happening to me! It’s freaked me out a number of times. Good to know i’m not experiencing an isolated incident.

mwmw
Lyricist III
March 12, 2021

The response from Philips support:

We have reviewed your case and appreciate your frustration and thank you your patience.

The ongoing issues are software related and in this instance a repair will not resolve. We are working on a software update and unable to advise on a date of release as this present time.

If you are happy to wait for the release you will be prompted by your TV that an update is available. If you do not wish to wait for the update , in this instance we can only direct you to the retailer where you purchased the Philips TV

Best regards,

 

I asked what models it affects but they didn’t know.

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