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Beam randomly jumping up in volume

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I setup my new Beam today as a sound bar on my TCL Roku television. Everything seemed to be working fine until the volume started randomly jumping up to a very high level on its own. It happened about 4 times in 1 hour. Has anyone else had this problem?

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Jeff S

Retired Sonos Staff

I setup my new Beam today as a sound bar on my TCL Roku television. Everything seemed to be working fine until the volume started randomly jumping up to a very high level on its own. It happened about 4 times in 1 hour. Has anyone else had this problem?

Hi GregoryJ,

Welcome to the community. Please send in a diagnostic report after this happens, then reply with the confirmation number.

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