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ShnakeyAuthor
Trending Lyricist I
February 18, 2022

I wanted to bump this as I’m experiencing the same thing. The effect is similar to two sources being slightly out of phase and is particularly apparent with atmospheric sounds on Dolby Atmos audio which leads me to believe it’s related to processing. Any crowd or pub scene now sounds like a weird robot army is present - Ted Lasso is virtually unwatchable! I’d love to know if this is something Sonos is going to fix any time soon?

That's actually a really decent description of the issue. It's very hard to explain it unless you were to actually hear it. I watch a lot of live sport, and any crowd noise has this distortion to it. There hasn't been an update to the Beam in a while. Holding out hope there's an improvement in the next one. 

TiboM92
Lyricist III
February 19, 2022

I agree with @Anon90 , it seems that sources are out of phase, and I’m convinced that it’s a processing issue.

Just to let you know guys, I have an open case about this issue with SONOS support. I gave them the most precise description possible, high quality audio samples, and sent them the link of this topic.

They are investigating (I hope), and I’ll let you know as soon as I have any progress.

 

 

    Bel_sprout
    Lyricist I
    February 19, 2022

    I'm also experiencing this issue with my Beam 2. Using it on a Sony X950H. It happens with environment noises or noises with heavy bass tones. Everything from games, TV shows, blu rays and streaming apps. Music is fine and seems to have no problem. It's extremely frustrating and no change in TV settings or Sonos app seems to fix it. 

    TiboM92
    Lyricist III
    February 19, 2022

    I'm also experiencing this issue with my Beam 2. Using it on a Sony X950H. It happens with environment noises or noises with heavy bass tones. Everything from games, TV shows, blu rays and streaming apps. Music is fine and seems to have no problem. It's extremely frustrating and no change in TV settings or Sonos app seems to fix it. 

    Yes, sadly nothing is gonna fix it except a firmware update.
    I saw earlier in this topic that maybe the sony TV were the issue but no, I tried on 2 LG TV, and the issue is the same.

    Bel_sprout
    Lyricist I
    February 20, 2022

    I'm also experiencing this issue with my Beam 2. Using it on a Sony X950H. It happens with environment noises or noises with heavy bass tones. Everything from games, TV shows, blu rays and streaming apps. Music is fine and seems to have no problem. It's extremely frustrating and no change in TV settings or Sonos app seems to fix it. 

    Yes, sadly nothing is gonna fix it except a firmware update.
    I saw earlier in this topic that maybe the sony TV were the issue but no, I tried on 2 LG TV, and the issue is the same.

    Do you know if the Arc has the same problem? 

    TiboM92
    Lyricist III
    February 20, 2022

    I'm also experiencing this issue with my Beam 2. Using it on a Sony X950H. It happens with environment noises or noises with heavy bass tones. Everything from games, TV shows, blu rays and streaming apps. Music is fine and seems to have no problem. It's extremely frustrating and no change in TV settings or Sonos app seems to fix it. 

    Yes, sadly nothing is gonna fix it except a firmware update.
    I saw earlier in this topic that maybe the sony TV were the issue but no, I tried on 2 LG TV, and the issue is the same.

    Do you know if the Arc has the same problem? 

    @Bel_sprout I have a friend who got the Arc and he doesn’t have this issue.
    But I saw a forum (don’t remember where) where a guy with the arc seemed to have the same problem.

    TiboM92
    Lyricist III
    February 23, 2022

    Hi guys, 

    I decided to buy another beam gen2, to try it.
    Exact same issue. So I can easily guess that all the beam 2 are affected. 

    I sent a last mail to Sonos, and asking them to take this issue seriously.
    This will be my last try with sonos. 

    I keep you informed !

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