Contributor III

Beam can’t set up TV remote

Forum|Forum|8 years ago
September 2, 2018
3 replies
1432 views

I’ve connected the Beam to a Samsung PS51D550C1R via optical. However I am unable to get the Beam to recognize the TV’s remote control presses correctly. During the start of the setup, most times the Beam immediately thinks that there is a Volume + button press even when I haven’t touched anything. Sometimes it just sits there waiting for a button press and so I will press the Volume +, it says it’s recognised and then goes on to the next step (3 presses of the Volume +). No matter what I do, it keeps telling me no buttons are pressed.

So I’m now stuck with the Beam + TV set up but no way to control the volume remotely save for touching the Beam itself or using the Sonos app.

Could someone please help?

Remote

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Keith N

Sonos Staff

Hello there, Wysi Wyg. Thanks for taking the time to post. It sounds like it might be a good idea to give our support technicians a call if you are having trouble getting your remote control to be recognized by the Beam. On another note are you able the set up a different remote? This would tell us if the problem is the IR reader on the Beam or something between the specific remote and the Beam.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

T

txcaley

Lyricist I

I have the same problem and have tried with several remotes. Many other threads show users with the same problem as well.