Contributor I

BEAM buzzing and humming. Sonos say there's no fault?

14 replies
1442 views

I know this has been covered before but I wondered if anyone is still experiencing this problem…

My Beam occasionally (on average 5 or 6 times per month I'd say) starts to buzz quite loudly, all of a sudden, when watching TV (usually YouTube when the kids are watching, maybe Netflix too, I haven't made notes though). Doesn't happen when playing music via Spotify.

You can still hear the TV sound, but it's overlaid by this loud buzzing, a bit like there's a loud motorcycle in the distance outside my house.

Sometimes it can be stopped by switching to another 'channel' eg from YouTube to Disney+. Most times all that will stop it is unplug the Beam then plug back in again.

Beam is connected to Samsung TV with HDMI ARC.

I have a sub and 2 Play 1's as surrounds in addition to the Beam.

Have been talking to Sonos about this issue since SEPTEMBER. Back then on their advice I reset the system, which made no difference, the noise came back.

Since then Sonos are refusing to accept there's a problem, they say it's my TV's HDMI ARC port, and I should use the optical connector. I am left with a Beam which, as far as I am concerned, does not work properly. Has anyone had this problem, and managed to resolve it satisfactorily?

I am a Sonos user of 10+ years, with several Sonos products. So far I've been a mostly happy customer, with the occasional minor gripe, but this is really testing my patience and loyalty.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

controlav

Lead Maestro

I mentioned it to Sonos and they said that it's normal that the TV remote won't control the volume when using optical. If you think different then I'm interested to know more. AFAIK its infra red, I wasnt aware there were any other types tbh. It's a standard Samsung TV around 3 years old

I have two Playbars, one uses the Samsung remote codes, the other uses LG. No problems at all. Some TV remotes use Bluetooth (only), and those cannot control any Sonos HT devices. Details of how to set it up are here: https://support.sonos.com/s/article/3402?language=en_US

I sometimes despair when I see some of the things the “new” Support folks tell Sonos customers.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

I

iainkAuthor

Contributor I

Thank you controlav, I will have a look at the link as soon as I get chance. I have no problem using optical if I can use my TV remote to adjust volume.

R

RichieT

Contributor I

Hi all,

I’m also experiencing the same problem as @iaink & @Pog have mentioned and shouldn’t think it’s a coincidence that I’m also connecting the Beam to a Samsung TV using the HDMI ARC.

I’ve had the Beam since March 2020 without this issue but over the past few months (similar timescale to @iaink thinking about it) there have been several times where a buzzing occurs. Sometimes it’s immediate and others when I’m switching between the Smart TV Apps. Each time I need to pull the power plug and restart the Beam to stop the buzzing.

Given that I’m connecting the Beam via HDMI, logic tells me that it’s not wireless interference which is causing the issue otherwise it would still happen after the Beam has been powered back on. As far as I’m aware there hasn’t been a firmware update on the TV.

Happy to speak with any technicians to resolve the issue.

Richie.

I

iainkAuthor

Contributor I

My update is as follows: As of about 3 weeks ago I disconnected the Beam using the Optical adapter as that meant I couldn't adjust the volume using my remote, which is just far too inconvenient. I plugged the HDMI Arc back in, fully expecting the old problem to reoccur, but 3 weeks later I have had no further problem with the buzzing. This is definitely progress as prior to my original post on here, it was happening twice a week at least. I have not (knowingly) made any adjustments to the TV settings or the Sonos settings - simply switched back to using HDMI ARC. I'm not getting carried away but so far so good.

Sign up

Login to the community