beam and surrounds

I’d imagine it’s a local issue if it has started today. If you’ve tried everything then it’s very hard for anyone to give any advice.

But just in case that everything didn’t include the following: Try turning off the speakers at the wall, logging out of the app and force closing it, then turn the speakers back on (wait for their white lights) and log back into the app. 

I will give that a try 

and also when I unpair fives from beam app says beam not connected when I click on the box to connect it doesn’t the only way I can resolve issue is unplug beam from mains power then plug back in then it connects strange 

what I will try with the first issue is connected the fives to the beam then play music through Apple app then open Sonos app and then see if I can change to full mode 

it is annoying my set up is beam gen 2 and 2 fives and 2 gen3 subs s he sound is amazing when all connected together so ATM with this problem I have 2 fives and one sub connected 

and have beam and sub connected 

Just checking on something you said - when you connect the Fives to the Beam, are they for surrounds? And if so, are you ensuring you use the Add Surrounds function in the Beam’s settings (same with Add Sub) rather than just grouping the Fives with the Beam? It’s just you mention ‘unpairing the Fives from the Beam’ which one wouldn’t usually do once they are bonded to the Beam as surrounds.

Hi 

yes i bonded the fives using the add surrounds to beam same as add subs 

Just checking! Only that it would be a reason why Full isn’t working. But anyway, try what I suggested and see if it helps bring Full back…

Thanks for your advice I will try tomorrow I will keep you updated how I get on 

I reset the Sonos app then added everything to beam still same problem 

I listened to music through Apple airplay 

The surrounds was playing in full mode 

I opened the Sonos app with music still playing 

went to surrounds changed to ambient then back to full working fine 

so the problem is with the Sonos app if you play music surrounds stay on ambient 

Glad you’ve found a way to get it working. That does sound very odd- I just tested my own home theatre, playing music through the Sonos app and switching back and forth between Full and Ambient and it responds each time. So it not a universal issue but it would be worth contacting Sonos to report it and they can look at your system details to see what might be preventing you changing that setting when playing music from the app?

I will try one last thing I will remove Apple Music from Sonos app then reinstall if the problem still persist I will contact Sonos 

thank you for your help 

I removed Apple Music then reinstalled working ok now 

does anyone know when the new Arc2 and new sub will be released